Organisation: Leicestershire County Council Work Location: County Hall, Glenfield, LE3 8RA Salary: £26,832 - £28,146 (pro rata for part-time) Working Hours: 30 hours per week Contract Type: Permanent Closing Date: 19th April Interview Date(s): 29th & 30th April About the Role As a Children’s Service Agent, you will join a friendly motivated team committed to providing excellent customer service. Main duties and responsibilities: To work with a range of internal and external agencies to ensure the safeguarding of children and young people and referral to services to achieve the best outcomes for the child. To provide the best quality service for all First Response Children’s Duty service users, maintaining professional standards and responding to concerns appropriately. To process a range of referrals received from professionals and members of the public via email and telephone and to be responsible for a range of generic email boxes to process different types of referrals. To utilise case management systems for inputting and gathering accurate and timely information. To consult with other agencies to obtain missing mandatory information required. To communicate effectively with Social Workers, Team Managers, professionals and members of the public and use initiative to respond quickly and escalate enquiries to a senior where there are immediate safeguarding concerns. To be able to follow written processes and guidance provided, and to be able to prioritise your own workload and work as part of a team. About You To apply for this post, you must respond to and provide evidence of the following essential criteria within your personal statement. This should be no more than 1,000 words. You have recognised Academic Qualifications, e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area, an NVQ 2 in Business Administration or equivalent, or equivalent level of relevant experience. You have experience in communicating with a wide range of people, including professionals and members of the public, and maintaining a professional demeanour. You must have an understanding of children and their families and their needs including services available. You can handle sensitive and distressing information whilst maintaining confidentiality. You have experience working in a fast-paced and stressful environment whilst accurately maintaining records and following processes. You can demonstrate the ability to prioritise your own workload and work under your own initiative, as well as working well within a team, working towards tight timescales. You are computer literate and have experience being an able and accurate typist. In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer. Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. For more information or an informal discussion, please contact: Antoine Willie - Business Manager, Operations Telephone: 01163051158 Email: Antoine.Willie@leics.gov.uk How to Apply At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally. If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. By applying for this post, you agree to our Terms and Conditions. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .