Overview
Continuous Improvement Manager, BCB role at Lloyds Banking Group
LOCATIONS: Birmingham / Bristol / Edinburgh
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About This Opportunity
The CI & Intelligent Automation team sits within our Business & Commercial Banking (BCB) Strategic Delivery & Change team. This is an exciting role that will give you the opportunity to have a large influence in improving our processes for our clients and colleagues - you'll have a genuine opportunity to make a difference through the use of process improvement techniques, data and technology.
We're a diverse team of around 45 colleagues, based in Edinburgh, Bristol and Birmingham providing multiple BCB-wide services:
* Robotics & Power Platform Automation
* Business Product Ownership and citizen developer for Pega workflow/Business Process Management
Our BCB Strategic Delivery & Change brings together the complementary skills of Continuous Improvement, Robotics and process improvement through the Pega platform.
What you'll do
As the Continuous Improvement Manager, you'll support the design and implementation of our future continuous improvement strategy and plans ensuring that we're providing industry leading service whilst delivering efficiencies, financial benefits and reducing risk. You'll hold end to end accountability for the delivery of sustainable client and commercial benefits within a diverse portfolio of CI activity in BCB Strategic Delivery & Change. You'll define, shape and deliver projects, using client and market insights to shape propositions that contribute to the achievement of business strategic targets.
* Lead projects to deliver within cost, quality, and timescale objectives.
* Implement thought leadership and capability for our Continuous Improvement area.
* Process Ownership: work with process owners to connect across organisational boundaries to create joined up process management, deliver for clients, and build process measurement aligned with colleagues' objectives.
* Planning and Finance: drive progress against the project plan, understand and challenge the cost position, mitigate potential cost or time delays.
* Apply governance structures and provide regular status reporting and contingency plans with the project team and Accountable Executive.
* Identify and request appropriate resources to work on the projects.
* Continuously evaluate programmes/projects for financial, regulatory or compliance risks; mitigate as needed.
What You'll Need
We're looking for a proactive and customer-focused individual with a passion for process improvement and a track record of delivering meaningful change. Your application should demonstrate:
* Lean / Six Sigma Expertise - Black Belt or equivalent qualification, with evidence of implementing sustained change that delivers tangible benefits.
* Continuous Improvement Delivery - Experience leading and embedding CI projects at pace, with measurable outcomes.
* Project Management - Proven ability to manage CI initiatives from planning through to benefit realisation.
* Leadership and Development - Ability to lead, coach, and develop colleagues to build a high-performing team and contribute to the wider CI and Change communities.
* Collaboration and Relationship Building - Strong interpersonal skills to embed CI capability, influence partners, and build internal and external networks.
* Strategic Thinking - Ability to identify future skills, tooling, and resourcing needs to support CI growth and sustainability.
About Working For Us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
* This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management, Project Management, and Strategy/Planning
* Industries
* Banking, Financial Services, and Investment Banking
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City Of Bristol, England, United Kingdom
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