Job overview
We have an exciting opportunity in the Breast Imaging Unit to recruit a Deputy Administration Manager who will be enthusiastic about learning a new role and delivering the highest quality service within the breast screening programme and symptomatic breast service.
The post will provide the successful candidate with an opportunity to work as part of a highly functioning multi-disciplinary team.
For more information please see the job description and person specification.
Main duties of the job
• Assisting the Administration Manager in the management of the administrative function of the North Yorkshire breast screening service and symptomatic breast service.
• Monitoring the Key Performance Indicators for the department, taking action where necessary to ensure targets are being met.
• Producing reports and analysing data to provide information regarding the performance of the breast screening service and sending reports as necessary.
• Support the Administration Manager to maintain the national round length targets and actioning/escalating as appropriate where necessary.
• Have good relationships with a wide range of colleagues such as Screening and Immunisation Team, Screening Quality Assurance, primary care, NHS digital, IT support, and wider Trust colleagues.
• To be the first point of contact for NBSS and IT queries and updates, and support the training of staff in the event of changes.
• Maintain NBSS and BS Select IT systems by completing daily action lists, booking appointments, creating clinics, and managing failsafe cohorts of clients.
• Support the administration of the Very High Risk programme, including checking protocols, booking appointments, providing information to clients, and liaising with other health care professionals.
• To work with the rest of the Quality Management Team within the department to uphold the right results process and ensure staff follow correct protocols.
• To support the administration manager in appropriately responding to and investigating any complaints or incidents as per departmental, national, and Trust protocols.
• Continually performance manage to ensure that the administrative team works consistently to departmental Quality Management protocols and ISO standards, maintains National Quality Assurance standards, and complies with Trust policies and procedures. Escalating any potential issues where necessary.
• Work with the Quality Management Team to develop and review departmental SOPs.
• Provide representation at local and regional meetings as required.
• Undertake and participate in local and external audits as required.
• Provide line management to the administration team - duties include managing annual leave, first stage sickness support, return to work interviews, appraisals, creating rotas, and maintaining a high level of performance.
• Participate in the recruitment of administration staff.
• Manage and support the induction and development of new staff.
• Improve uptake and patient experience through health promotion initiatives.
• Monitor stock levels within the department.
Working for our organisation
Trust Information Pack:
Our benefits
We offer a range of benefits to support our staff including:
1. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
2. 27 days holiday rising to 33 days (depending on NHS Trust service)
3. A variety of different types of paid and unpaid leave covering emergency and planned leave
4. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
5. NHS Car Lease scheme and Cycle to Work scheme
6. An extensive range of learning and development opportunities
7. Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Qualifications
Essential criteria
8. Minimum 4 GCSE’s (Maths and English) Grade A-C or equivalent experience
9. Good IT skills including knowledge of Microsoft office packages
Experience
Essential criteria
10. Minimum of 3 years experience in NHS administration
11. Experience of participating in and carrying out audits
12. Experience working with multi-disciplinary teams
13. Experience of patient administration systems
14. Experience of analysing and collating data
Desirable criteria
15. Experience using IEP and Sectra
16. Experience of breast screening IT systems including NBSS and BS Select
17. Previous leadership experience
Knowledge
Essential criteria
18. Knowledge of the NHS Breast Screening Programme including Very High Risk clients
19. Knowledge of the symptomatic breast pathways
20. Knowledge of confidentiality and data protection
Desirable criteria
21. Specialist knowledge and experience of NHS Breast Screening programme
Skills
Essential criteria
22. Ability to communicate complex information effectively, clearly, and accurately in plain simple language, both verbally and in writing.
23. Ability to function as part of a successful team
24. Flexible approach to tasks and time management
25. Ability to use initiative and solve problems in a pressured environment