Job Title: IT Engineer
Location: Sheffield S4 7UR
Salary: £30,000 per annum
Job Type: Full Time, Permanent
The Role
This is a great opportunity for an ambitious IT Engineer to deliver on‑site support to our client based in Sheffield. The successful candidate will act as an ambassador for TIEVA, providing exemplary customer service to our clients’, end users and maintaining a "can do" attitude. The role involves working closely with the internal IT team to schedule and deliver projects of varying scales, such as laptop/mobile device rollouts, and providing holiday cover when required. On rare occasions, support will be required in the client’s production facility, which requires adherence to health and safety measures and PPE. The schedule is 3 weeks on‑site with the client and 1 week at the TIEVA Head Office (LS28 5QS). While on‑site, the engineer will have full access to the TIEVA technical team of 35+ engineers for escalation and rapid resolution.
* Analytical fault finding on networks and systems including servers, switches, firewalls & routers
* Deployment, maintenance and repair of end‑point systems
* Password resets, profile repairs/configurations, new starters, mail release/block
* Communicating information to technical and non‑technical users
The Candidate
Pivotal to the role is your ability to effectively communicate with the client and forge strong relationships.
* A "customer first" mentality
* Solid experience in 1st and 2nd line IT support
* Technical experience or qualifications in Microsoft and related products desirable
* Experience in service desk environments, ideally in an MSP environment
* Excellent customer service skills
* Experience with datacentre technologies and cloud services
* The ability to keep documentation updated and add to it where required
* Server, storage and end‑point technology exposure
* A desire to learn and expand knowledge to grow within a competitive team
Your Skills
We need you to have proven experience in at least two of these varied areas:
* VMware
* Xen Server
* Hyper‑V
* Citrix
* Azure
* Firewalls
* Networking, VLANs, wireless
Ability To Support And Have Knowledge With
* Active Directory
* Group Policy
* Microsoft Office products
* Microsoft Exchange
* Microsoft workstation operating systems
* Windows Server operating systems
* Anti‑Virus products
* Networking (switching, wireless, LAN & WAN)
* Print
* Storage technologies
* Security
What You’ll Get In Return
Financial
* Life insurance
* Pension
* Car allowance (subject to role)
* £1,000 refer‑a‑friend bonus
* Generous uncapped commission scheme (sales role)
* Profit share bonus scheme (non‑sales, subject to T&C’s)
* Free will‑writing service
* Long service awards (financial and time rewards)
* Electric car scheme (salary sacrifice)
* Cycle to work scheme (salary sacrifice)
* IT purchase / loan scheme
* Financial wellbeing tool
* Pension surgery (consultation with a financial advisor)
* Discount scheme (retail, experience days, etc.)
* Navan
* Buying holidays (salary sacrifice)
* Childcare voucher scheme
Health and Wellbeing
* Private medical insurance
* Employee Assistance Programme – for you and your family (counselling, legal advice, career coaching, financial support)
* Digital GP
* Wisdom wellbeing platform
* Gym membership contribution
* Gym time
* Yoga – free onsite yoga
* Eye tests
* Flu jabs
* Fruit basket – per floor stocked weekly
* Mental health first aiders
Time off
* Holidays – above statutory, increasing with service, plus 8 bank holidays
* Birthday benefit – have your birthday off on us
* Enhanced maternity pay
* Enhanced paternity pay
* Compassionate leave
* Jury duty
* Funeral leave
* Volunteering days
Perks
* Welcome goodie bag
* Company apparel
* Free staff parties
* Incentives – competitions and prizes including trips
* Staff awards
* Culture team events
Environment
* Free onsite parking
* New refurbed office – table tennis, table football, game consoles, multi‑faith room, fully stocked bar, outdoor eating area, smoking shelter
If you have a disability or neurodiversity, we can provide support and adjustments that you may need throughout our recruitment process. Any information you share on your application will be treated in confidence.
TIEVA is an inclusive company where you can enjoy the career you want, without changing who you are. We welcome all and are passionate about promoting greater diversity in the tech sector. We welcome applications from people from all walks of life.
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