At Bath & North East Somerset Council we have one overriding purpose to improve people s lives. About the role: The Education Health and Care Team is seeking a dedicated Administrator to support our expanding Statutory SEND team. This role is crucial in assisting our SEND Practitioners to deliver exceptional support to families, schools, and other stakeholders. Your efforts will enable the creation of accurate Education Health and Care plans, ensuring the best outcomes for our children and young people, and help us meet our statutory responsibilities. What will you be doing? As a SEND Administrator, you will be at the forefront of communication with parents, often providing the first point of contact for families reaching out to our service. Your duties will include: Managing our phone line, answering queries from families and professionals Acting as first point of contact for emails and from our contact form, including requests for EHC needs assessments and other Statutory work Drafting and sending out letters Managing our secure email system Processing invoices Updating and keeping complex records on various systems Organising meetings Taking minutes and summarising decisions in panels and meetings Along with other relevant tasks that support our statutory team Required Experience and Qualifications: To be successful in this role, you should have: Knowledge of work practices, processes, procedures, and policies related to SEND Experience in education, health, social care or other relevant fields Competence in using IT packages and the ability to learn new systems About you: Excellent interpersonal skills and the ability to independently plan your workload to meet specified timescales are a must. You ll also be energised by working under pressure, able to switch between competing priorities, and comfortable using your initiative. Finally, you ll have the skills to analyse and interpret information from a wide range of sources, and excellent written and verbal communication skills which mean you can summarise that information concisely. If you are interested in this exciting opportunity and want to make a real difference to young people and families, we look forward to receiving your application. Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible by public transport and with a train station 5 minutes walk away. If you are interested in this post and require more details or just to chat through the role and what s involved, please contact Merrilyn Quinn, Business Manager for SEN Team on 01225 394154 or email merrilyn_quinn@bathnes.gov.uk Interview date: Monday 30th June 2025. No agencies please. *Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants. About Bath & North East Somerset Council. Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. Why Bath & North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity We are a Disa bility Confident Employer find out more at https://shorturl.at/ajrsW The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs. Please note that this role is subject to a Basic DBS Check.