On-site IT Engineer
On-site IT Engineer required by a high calibre IT Managed Service Provider (MSP), based in London.
This business, which operates as an IT Supplier to organisations in various industries (Accountancy, Law Firms, Property Management etc.), is expanding and offers the chance for significant career progression, along with excellent training opportunities.
The role will require that you provide a high level of IT support for several prestigious clients of the business on client sites.
You'll have solid experience as an On-site Engineer / Field engineer and will have a good level of competency in the following:
Duties & Accountabilities:
To provide 1st-3rd line support to a portfolio of prestigious clients
Monitor systems and identify performance issues proactively
Work within strict SLA timeframes and manage escalation of incidents within defined timelines
Identify problem trends and implement changes as required
Identify, design and plan to ensure continued service availability and ensure all changes are carried
Work with other functions within the business to help identify issues and requirements with a view to continued service improvement
Visit client sites frequently as required.
Technology Requirements:
Experience working on an ITIL based Service Desk
Excellent troubleshooting skills of standard Microsoft Office suites
Windows Server 2008 & 2012 administration experience.
Experience troubleshooting network issues (DNS, DHCP, NAT, Subnetting)
Working knowledge and administration of AD, Sharepoint, Group policy, Exchange, scripting and remote tools
Any exposure to Cisco products would be extremely beneficial
Experience working with MAC products would be beneficial
Knowledge of Azure Cloud Platform advantageous
This is a fantastic opportunity with a small, but very well regarded MSP in London and if you think this role might suit you then apply for this position as soon as possible - it's an urgent requirement.
Up to 40k, depending on experience.
Hybrid - 3 days in the office/client site, could vary depending on requirements.