End DateThursday 21 May 2026Salary Range£33,203 - £34,950Flexible Working OptionsJob ShareJob Description SummaryThis is a full time role in ChesterJob Description* JOB TITLE: Modern Workplace Tech Bar Support* SALARY: £33,203 - £34,950* LOCATION: Cawley House, Chester -with flexibility to support other close locations as the need arises.* HOURS: Full-time - 35 hours a week covering the business from 08:00 to17:00, Monday to Friday.* WORKING PATTERN: 5 days a week on-site. The role is primarily based in Cawley House with flexibility for other close locations as the need arises.## About this OpportunityIf yes, then we have an exciting opportunity for you. Were looking for someone with an enterprise-scale technical support background to work at the Lloyds banking Group Tech Bar and provide outstanding IT support.We support approximately 100k colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work.The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their problematic devices and learn about LBGs latest offerings. Our mission is to make technology accessible and inclusive to all.As a technical support guide youll work as part of a team where your diagnostic skills and communication (both verbal and written) with the customers and technical teams will be crucial to deliver an outstanding support experience.Why Lloyds Banking GroupLike the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and youll too...## What you’ll need* Excellent problem-solving skills & attention to detail* Effective communication skills, both verbal and written* Ability to establish relationships with your colleagues, platform teams, and partners at all levels across the business* Must be able to work alone and unsupervised, using initiative when necessary* A continuous improvement mentality to spot and call out areas to improve our customer journey and experience* Must be well-presentedThe type of technical skills youll need to have for the role will be:* Experience of working on an enterprise-scale Technical Support desk* 2 - 3 years Microsoft Windows technical support experience* Experience in handling Incidents* Strong knowledge of Windows 11 OS* In-depth troubleshooting knowledge of Office 365 Suite* Competent in using and supporting Microsoft Teams* Support of mobile technologies and BYOD using the O365 suite.* Experience in fixing remote connection issues and providing training to the business on how to use remote technologies* Familiar with building, configuring, and fixing desktops and laptops* Solving Network issues.* Technically mentor junior members of the team to deliver elite IT support and an excellent colleague experience.## ## And any experience of these would be really useful* Previous experience on a Tech Bar/Walk-up Support service* Active Directory and Exchange administration knowledge* Understanding of Azure and Intune* Experience using ServiceNow* Any previous support experience with Macs and JAMF would be highly beneficial* Previous use of ServiceNow for incident management## About working for usOur focus is to ensure were inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.## ## We also offer a wide-ranging benefits package, which includes:* A generous pension contribution of up to 15%* An annual performance-related bonus* Share schemes including free shares.* Benefits you can adapt to your lifestyle, such as discounted shopping.* 24 days’ holiday, with bank holidays on top* A range of wellbeing initiatives and generous parental leave policies.Apply today and find out more.(Please note our roles can generate a considerable amount of interest and can close early so dont miss out on this opportunity to apply today.)At Lloyds Banking Group, were driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us youll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means youll have many opportunities to learn, grow and develop.We keep your data safe. So, well only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. Well always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.Were focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.With 320 years under our belt, were used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, youll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
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