The North Yorkshire Diabetic Eye Screening Programme (NYDESP) has a vacancy for an administrator to join our team in York and we are looking for a confident person with experience of working in a busy environment.
The service provides retinal screening to over 50,000 people with diabetes across North Yorkshire and the admin role is pivotal to the smooth running of the service.
You will be responsible for booking patient appointments across all screening sites, ensuring that patients are offered their diabetic eye screening in line with service objectives.
Responsibilities
* Arrange flexible appointments as necessary to ensure utmost convenience for service users and minimise DNA rate.
* Deal courteously with enquiries from GPs and service users, passing enquiries of a medical nature or complaints to the appropriate people.
* Create and maintain an accurate register of patients with diabetes requiring diabetic eye screening, based on referrals from GP surgeries.
* Ensure all programme failsafe procedures are followed and bring issues that represent risk to the attention of the Admin Team Leader.
* Ensure that all patients are invited for screening when due, set up clinics, and send out timely appointments.
* Book rooms with GP surgeries and other venues for screening clinics.
* Monitor service activity and advise Team Leader and / or Programme Manager of any risks to the successful achievement of the national standards.
* Send screening results to GPs and patients within the agreed timescales.
* Provide training, supervision and mentor new staff.
Qualifications
* Experience of working in a busy environment.
* Excellent customer care skills and the ability to work as part of a team.
* Comfortable with the latest software packages and the ability to learn bespoke screening software.
* High level of communication skills, with the ability to prioritise competing demands of a busy environment.
Benefits
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
* 27 days holiday rising to 33 days depending on NHS Trust service.
* A variety of different types of paid and unpaid leave covering emergency and planned leave.
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
* NHS Car Lease scheme and Cycle to Work scheme.
* An extensive range of learning and development opportunities.
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.
We welcome applications from everyone, including those from our Staff Networks – Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
This advert closes on Thursday 7 May 2026.
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