Customer Support This well-established Technology company is experiencing huge growth as they continue their expansion.
They have an exciting new opportunity in their Customer Support team, which operates a very friendly, collaborative and open working model. Thecompanyhasaveryhighlevelofemployeeengagement.
As well as daily client interaction, the team lies at the heart of a busy operation and the job will see you interfacing with a variety of other departments.
Essentially, its a Customer Service position, that needs some tech knowledge. You will be providing exceptional customer service by addressing inquiries and resolving issues via email, webchat and phone.
The company will provide full training, but they require someone who is fairly tech savvy and, at the very least, has a good understanding of MS Office365 - e.g. strong Excel and Word. The desire to learn is key!
Thecompanyisgrowingandwouldlikesomeonewhowantstobepartoftheirjourney,apersonwhocanreallysettleintothisrole,learnandgrowwithitforthelong-term.
Your background: Experience of external customer service/support, with strong communication skills.
Location: To begin with (for the initial 2-3mths) this is a an office-based role, while you are training and get up to speed. ...