Police Contact Enquiry Officer - Petersfield - HC622433
Job Title : Police Contact Enquiry Officer
Location : Working between the Police Stations in Petersfield and Alton.
Contract : Permanent and full-time positions available
Full-time Hours : 37.00 hours per week (Monday to Friday, 0800-1600)
Part-time Hours : 18.50 hours per week, over a 2-week shift pattern;
* Week one: Monday, Tuesday, & Wednesday, 0800-1600
* Week two: Thursday & Friday, 0800-1600
* Please see the linked additional information sheet below for further details of the shift pattern.
Closing Date: Sunday 19th October 2025 @ 23:59
Interviews will take place in person during the weeks commencing 10th and 17th November 2025.
About the Role
Hampshire & Isle of Wight Constabulary's purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent, and ethical policing, and to enable us to keep our communities safe by relentlessly pursuing criminals and putting our victims first, all through exceptional local policing.
Currently located in 19 police stations across the country, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.
Police Contact Enquiry Officers are responsible for providing an efficient and effective front counter service to members of the general public.
Responsibilities and Requirements
* Are qualified to QCF level 2, or has comparable work experience.
* Are able to critically assess enquiries and gather information through face to face contact, telephone call backs, and electronic systems.
* Have a UK driving licence.
* Have proven experience of working in a busy customer/public service environment.
* Have paper-based and electronic clerical skills, including experience of creating varied documentation in high volumes.
* Feel confident dealing with confidential and sensitive matters.
* Have knowledge of Windows based Microsoft software and can confidently use IT equipment.
Benefits
* 24 days annual leave.
* Excellent wellbeing support, including access to the Employee Assistance Programme.
* Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card.
* Fantastic career progression including development and secondment opportunities.
How to Apply
Please follow the online application link to apply. You will be required to enter personal details and complete our pre-screening questions.
In addition, you will be required to provide evidence against the following competencies:
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve.
We actively encourage applications to be made on a full time, part time or flexible working basis.
The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups.
We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
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