Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Are you passionate about delivering exceptional client experiences and driving process improvements? Join our dynamic team as a Strategic Client Support Administrator, reporting into the Strategic Client Support Manager, where you'll help support high-profile clients, collaborating across teams, and shaping the future of our financial operations. As a Strategic Client Support Administrator, you will be the dedicated contact for a select group of high-profile clients. You will help ensure exceptional client service, operational efficiency, and process improvement.
PO Management: Manage purchase order (PO) processes, including tracking expiring or missing POs and coordinating with clients and our teams to secure these.
Client Communication & Escalations: Handle client-facing communications, manage escalations, and resolve issues related to requests submitted to the Strategic Client Support & Billing teams.
Client Support & Ticketing: Respond to incoming client calls, create or help raise support tickets, and ensure prompt resolution by partnering with relevant departments.
Stakeholder & Client Collaboration: Participate in calls to resolve complex queries (e.g., account set-up/maintenance), and act as an important resource for our teams such as Sales and Accounts Receivable.
Request Triage: Address and triage ad hoc client requests, including data and technical queries.
Process Improvement Projects: Identify and address process gaps, risks, and controls; drive automation and continuous improvement initiatives driven by key insight into client needs and internal team collaboration.
Controls & Audits: Support internal controls and audit processes to ensure compliance.
Qualifications
* Track record in delivering high-quality customer service or managing billing-related processes
Demonstrated experience working with billing platforms or financial reporting systems
* Experience working in a financial operations, including collaborating with senior management across different locations
* Excellent interpersonal, relationship-building, and stakeholder management skills, with the ability to influence others
* Attention to detail and experience in process improvement or automation is advantageous
Additional Information
Hybrid - 2 days Nottingham based
Great compensation package and discretionary bonus plan
Core benefits include pension, bupa healthcare, sharesave scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Internal: G.National-Customer Service | EB11
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
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