Head of IT Systems and Network Operations (ISP) Are you ready to lead and transform technical operations for a fast-paced, dynamic organisation? We’re seeking a visionary Head of Technical Operations to drive innovation, optimize performance, and deliver world-class IT services. This is a leadership role for someone who thrives on challenge, collaboration, and customer-centric excellence. About the Role: As Head of Technical Operations, you’ll oversee Network Operations, Systems/IT Infrastructure and overall Operational technical support, ensuring reliability, scalability, and efficiency. You’ll work cross-functionally to implement cutting-edge technologies and lead a high-performing team in a mission-critical environment. Key Responsibilities: ✨ Lead and inspire the technical operations team across Network, IT and Systems functions – 4 Direct Reports. ✨ Develop and execute a comprehensive technical operations strategy. ✨ Ensure system reliability, security, and scalability with KPIs and best practices. ITIL. ✨ Collaborate with leadership to drive tech adoption and operational improvements. ✨ Oversee incident, change, and problem management processes. ✨ Manage infrastructure capacity, disaster recovery, and business continuity plans. ✨ Foster a high-performance, innovative, and customer-focused team culture. What We’re Looking For: ✔ 10 years in technical operations or IT infrastructure management, with 5 years in leadership. ✔ Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms and network operations. ✔ Strong leadership and problem-solving skills, with a proven ability to resolve complex issues. ✔ Experience managing budgets, vendors, and SLAs. ✔ A customer-first mindset with a track record of proactive issue resolution. Why Join Us? Work in a fast-growing, innovative environment. Lead transformational projects with real impact. Enjoy competitive compensation and professional growth opportunities. If you’re a visionary leader ready to shape the future of technical operations, let’s talk!