Main area Administration Grade NHS AfC: Band 4 Contract 12 months (Fixed Term) Hours Full time - 37.5 hours per week (7am - 8pm Monday - Sunday) Job ref 391-RFL-7768005
Employer Royal Free London NHS Foundation Trust Employer type NHS Site Royal Free Hospital Town Hampstead Salary £33,094 - £36,195 per annum inclusive of HCAS Salary period Yearly Closing 17/03/2026 23:59
Band 4 Private Administration Coordinator
NHS AfC: Band 4
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
This post involves working closely with key members of the multi-disciplinary teamacross PPU, the trust and externally to ensure all stakeholders receive the highestlevel of customer service and support.
Main duties of the job
The Private Patients Unit is seeking an experienced Private Administration Co-Ordinator with excellent communication skills who is customer focused with previous private coordination and administration experience preferably within a NHS environment. Reporting to the Private Patients Unit Administration Supervisor, you will be responsible for administering the Private Patients Unit’s administration services and daily functions.
Working a variable rota that runs Mondays to Fridays from 7am to 8pm with occasional Saturdays, you will be responsible for carrying out the daily administrative functions. You will engage with; patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service.
An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.
This position will also require cross site working to the Hadley Wood Hospital when required.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
Detailed job description and main responsibilities
Please refer to the Job description and person specification attached to the vacancy for more information.
Person specification
Royal Free World Class Values
* Demonstrable ability to meet the Trust Values
Education and professional qualifications
* English and Maths at GCSE level or equivalent
* Knowledge of medical terminology
* Courses / further study attended to demonstrate evidence of personal development
* Degree level qualification or equivalent experience
* Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
Experience
* Previous experience of working in a front of house customer facing environment in a private healthcare environment
* Experience and proven record of successful interaction and liaison with all levels of staff
* Experience of dealing with non-routine and complex problems
* Substantial experience of dealing with the public
* Substantial experience in a customer service environment
* Experience of handling difficult or pressurised situations
* Understanding of the requirements regarding patient confidentiality
* Understanding of best practice in customer service environments
* Previous experience working in a healthcare, ideally private, environment.
* Experience of managing and prioritising own workload, working to deadlines and working under pressure
* Previous administrative and organisational experience
Skills and aptitudes
* Excellent written and verbal communication skills
* Excellent organisational skills with meticulous attention to detail
* Ability to take complex information and disseminate and cascade to staff and patients
* Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness
* Excellent customer care practice, being polite, sympathetic, patient and diplomatic
* Understanding of patient confidentiality
* Highly numerate and Comfortable discussing payment requirements with patients
* Ability to deal with and manage conflict
* Team player
* An ability to support service development and improvement
* IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
Personal qualities and attributes
* Ability to maintain excellent communication channels and good customer services
* Maintain a high level of professionalism in manner
* Ability to work under pressure and use own initiative to prioritise tasks and meet conflicting demands
* Good interpersonal skills having a friendly and approachable manner
* Proactive, forward-thinking, quick problem solving attitude
* Self-motivated
* Diplomatic
* Flexible (post holder will be required to work shifts)
* Teamwork and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
* Ability to work without direct supervision
* Reliability – good time keeping
* AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
* By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
* If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
* You must be eligible to work in the United Kingdom or meet the criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship, and these will be considered alongside all other applications. Before applying, please ensure that both you and the role meet the eligibility requirements under the UK Visas and Immigration (UKVI) points-based system to avoid disappointment. You can view this here
* If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
* The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
* The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
* By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
* Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
* Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
* Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
* Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Name Christi-Ann Taylor. Job title Inpatient Supervisor. Email address chris‑ann.taylor@nhs.net. Telephone number 0207 472 6451. Additional information
If you have any questions or queries please e-mail on chris‑ann.taylor@nhs.net
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