Qualifications and Knowledge
Essential
* Educated to Degree Level or equivalent level of experience in a large organisation.
* Relevant Professional Qualification
Desirable
* Post-graduate qualification in Management or related areas
Experience
Essential
* Substantial experience in a service operation, financial, human resources, or information management role.
* Management of systems for measuring performance, assuring quality linked to customer needs/ organisational targets.
* Preparation of clear and concise reports, including recommendations.
* Devising and delivering on action plans.
* Experience of managing staff, budgets and physical resources.
Desirable
* Successful application of Quality Assurance models.
* Development of communications strategies within a multi-agency/partnership environment.
* Experience of working with local media.
Skills and Competencies
Essential
* Excellent communications and interpersonal skills.
* Excellent organisational skills and knowledge of systems which facilitate achievement of performance /quality goals.
* Good IT skills.
* Able to work collaboratively with partners.
* Customer focused approach.
* Methodical/accurate/thorough but with the ability to be innovative and creative, in order to inspire team members/partners.
* Adept at planning and prioritising resources, including own time.
* Listens, consults others and communicates clearly.
* Skilled in writing clear and logical reports.
Desirable
* Knowledge of the current developments in schools, including Government policies relating to the role of Schools and Local Authorities, etc.
Physical, Mental, Emotional and Environmental Demands
Essential
* Lengthy periods of concentrated mental attention and pressures from conflicting deadlines and frequent interruptions.
* Emotional demands linked to investigating situations that could be distressing
Motivation
Essential
* Customer led.
* Committed to a ‘total quality approach’.
* Self-motivated – able to work alone with minimum supervision.
* Team player and committed to sports equity.
* Ability to develop and deliver clear work programmes and targets.
* Assertive – able to communicate effectively at all levels
General
* A passion for professional service provision.
* Fantastic resilience with a real ‘can-do attitude’
* A willingness to go over and above the call of duty
* Evidence of continuing and recent professional development relevant to the post
* Proven ability to make a positive impact in leading business services and successfully developing effective systems
* Proven record of raising standards
* Experience in promoting highly effective communications within and between teams and other stakeholders in the Trust community
* A great sense of humour.
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