Planner & Scheduler - Hayes
About the Role
Were looking for a highly organised, analytical, and proactivePlanner & Schedulerto join our PHS Hygiene team. In this role, youll play a key part in ensuring our Service Drivers have optimised routes, our customers receive outstanding service, and our operational performance meets the highest standards.
Working closely with the Lead Scheduler and Operations Management teams, youll help drive continuous improvement, efficiency, and great customer outcomes.
What Youll Be Doing
Planning & Scheduling
* Create and maintain optimal schedules for Service Drivers in the Hayes Operations Center to maximise productivity and resource utilisation.
* Analyse routes and driver feedback to continuously improve efficiency.
* Monitor unplanned work and KPI trends to ensure resources are used effectively.
* Maintain backlogs at appropriate levels.
Operational Support
* Support the Lead Scheduler through daily Op Rhythm Calls, weekly reviews, and ad hoc meetings.
* Assist with customer mobilisations and onboarding, ensuring smooth rollouts and fast responses to any issues.
* Resolve customer service queries in a timely and appropriate manner.
Communication & Collaboration
1. Work closely with Scheduling and Op...