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We are seeking an experienced and dynamic General Manager to lead our team at Dave's Bar. The ideal candidate will possess a strong background in both front-of-house and kitchen management, ensuring seamless coordination between all areas of the bar. This is a hands-on role that requires a passion for hospitality, exceptional organizational skills, and a commitment to maintaining the high standards that our patrons expect.
Key Responsibilities:
* Leadership & Team Management: Oversee and manage all bar and kitchen staff, ensuring efficient and effective operations.Foster a positive and collaborative work environment.Conduct regular staff meetings to communicate goals, updates, and address any issues.Hire, train, and develop staff, ensuring high levels of customer service and food quality.
* Operational Management: Ensure smooth daily operations, coordinating between front-of-house and kitchen teams.Monitor and manage inventory, placing orders for food, beverages, and supplies as needed.Maintain high standards of hygiene and health & safety in all areas of the bar.Develop and implement operational policies and procedures to enhance efficiency.
* Customer Experience: Ensure an exceptional customer experience by maintaining a high standard of service.Handle customer inquiries, complaints, and feedback professionally and promptly.Engage with guests to ensure satisfaction and promote repeat business.
* Financial Management: Oversee financial operations including budgeting, forecasting, and financial reporting.Manage cost control and profitability, ensuring financial targets are met.Analyze financial performance and implement strategies to increase revenue.
* Menu Development & Wine Selection: Collaborate with the kitchen team on menu development, focusing on quality British cuisine.Curate an extensive wine list that complements our food offerings.Organize and promote special events, wine tastings, and seasonal menu changes.
Qualifications:
* Proven experience as a General Manager or in a similar managerial role within the hospitality industry.
* Strong knowledge of both front-of-house and kitchen operations.
* Excellent leadership and interpersonal skills.
* Strong organizational and multitasking abilities.
* Financial acumen with experience in budgeting and cost management.
* Passion for quality food and wine, with knowledge of British cuisine and wines being a plus.
* Excellent communication and problem-solving skills.
What We Offer:
* Competitive salary and performance-based bonuses.
* Opportunities for professional growth and development.
* A supportive and vibrant working environment.
* Staff discounts on food and beverages.
* The chance to lead a passionate team in one of London's most iconic locations.
Who we’re looking for
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other,in the smalleveryday moments and the bigger challenges
We are determined to make a positive difference, at work and beyond
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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