Job Information
* Employer: Blackdown Education Partnership
* Location: Taunton, Somerset
* Contract Type: Permanent
* Hours: Full Time (37 hours per week, all year round)
* Salary: £32,597 - £36,363 per annum (NJC point 20, range 20–25)
* Posted: 20th April 2026
* Start Date: As Soon As Possible
* Expires: 18th May 2026
Overview
We are seeking an experienced and proactive IT Service Lead to join our Central IT Team, in order to help shape and develop the quality of IT support across our Trust. BEP is committed to ensuring our schools receive a consistent, reliable, and high‑quality IT Support Service that facilitates staff and students to deliver and access exceptional learning opportunities, and this role will be pivotal in achieving this.
Responsibilities
* Drive service improvements and ensure our IT operations align with national standards, centralised services, and best practice.
* Oversee the Trust’s Helpdesk and support technician development.
* Champion proactive, standardised, and well‑documented support across all schools.
* Develop people, processes and systems to enable schools and stakeholders to confidently utilise the full spectrum of IT resources.
* Provide excellent service delivery through problem‑solving and staff mentorship.
Qualifications
* Positive, confident leader with technical knowledge.
* Excellent communication skills.
* Experience in IT service management and support.
* Strong people‑management and development skills.
Legal & Disclosure
Safeguarding Statement
This post is exempt from the Rehabilitation of Offenders Act 1974 under the Exceptions Order 1975 (as amended in 2013 and 2020). This means that both spent and unspent convictions and cautions may need to be disclosed. However, certain convictions and cautions are considered ‘protected’ under filtering rules and do not need to be disclosed. Guidance on what should be disclosed can be found at https://www.gov.uk/government/publications/new-guidance-on-the-rehabilitation-of-offenders-act-1974.
Blackdown Education Partnership is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from underrepresented groups, including ethnicity, gender, transgender, age, disability, sexuality or religion.
The successful candidate will be required to undertake an Enhanced Disclosure via the Disclosure Barring Service (DBS). As part of our due diligence process when short‑listing, we may carry out an online search of publicly available material to identify any incidents or issues which we might want to explore with the applicant at interview.
References
References will be taken up on short‑listed candidates and may include questions about past disciplinary actions or allegations in relation to behaviour with children. Previous employers may be approached for verification of experience or qualifications.
Data Protection Act
Information held by Blackdown Education Partnership complies with and is stored in accordance with the Data Protection Act 2018. If your application is successful, the information you have provided will be used for payroll purposes and may be disclosed to the Inland Revenue. It will be disclosed within the organisation for security and administration.
BEP Privacy Statement – Recruitment
Please see the Blackdown Education Partnership website for further information.
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