Overview
Creative Support is an established not for profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) supporting over 6,000 vulnerable adults. We are looking for a proactive and caring individual who is flexible and interested in carrying out a diverse and rewarding role within the Customer Experience function at our head office in Stockport.
Responsibilities
The customer experience officer will support all aspects of managing complaints including recording, responding directly to complainants, acknowledging complaints, allocating complaints and reviewing outcomes. The role will also involve eliciting good practice in recording complaints and promoting a reflective and learning culture based on the range of feedback we receive. You will work within a busy and diverse Quality Team and support our Customer Experience Manager to deal with complex complaints and customer feedback, ensuring learning from compliments and making recommendations to improve our practice based on the positive feedback we receive.
Qualifications
Successful post holders will have a proven experience in customer care and preferably a background in social care. Excellent verbal and written communication skills and high level of IT skill are required. A flexible, proactive approach and a caring attitude are essential.
Contact
Helene Orchard, Customer Experience Manager – 0161 236 0829.
Application
Vacancy Reference Number: 91335. Applications must be submitted via the Creative Support website using the above vacancy reference number.
We are a passionate, inclusive and anti‑racist organization – Stonewall Diversity Champion, Disability Confident Employer and recent Investors in People Gold award holder. Applications are reviewed as they are received; we do not provide feedback for unsuccessful applications. We only accept applications from candidates located in and eligible to work within the UK. This post will not be open to Sponsorship under the UKVI scheme and we are unable to accept applicants with Skilled Worker Visas.
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