Senior Financial Administrator - London
Our client is looking for a Senior Financial Administrator to join their team in London.
Key Accountabilities:
PA and general admin duties
1. Organise and diarise meetings on behalf of the Private Client Advisors
2. Work with the Private Client Advisors to prioritise tasks
3. Fields calls and email queries as appropriate and act on all non-technical queries
4. Provide agendas and information requests prior to client meetings, if required
5. Assist with the production of management information, as required by central teams
6. Assist with general administration as required e.g. ad-hoc scanning and filing
Client servicing and meeting preparation
7. Use appropriate systems and processes to submit new business to providers
8. Assist with the preparation of meeting packs for client meetings and Annual Suitability Reviews
9. Prepare application forms and other documents for client signing or approval
10. Liaise with product providers to ensure all applications are received and completed. Attend to outstanding requirements, keeping other members of the team informed as necessary
11. Produce accurate client portfolio valuations and statements using Intelligent Office
12. Complete and assist with trades and portfolio rebalancing, as required
13. Assist with cash management control on client accounts (bonds, SIPPs, etc)
14. Close plans correctly on Intelligent Office in a timely manner and ensure income expectations are settled, if relevant
Correspondence and client files
15. Schedule and manage follow up tasks relating to client meetings and business submissions using iO to monitor and accurately record tasks
16. Ensure all client information (including meeting notes) is accurately maintained on internal systems, including Intelligent Office and the Document Management System (DMS), where appropriate
17. Ensure client agreements, including fee schedules, are in place and are signed, documented and saved to the DMS
18. Run client risk tolerances and carry out anti-money laundering checks
19. Ensure electronic client files are organised and updated, and easily accessible
Compliance with FCA and company procedures
20. Assist the team in complying with FCA and internal compliance procedures, ensuring all client files and information remain compliant and confidential
21. Notify the adviser of any suspicion of a complaint and follow appropriate procedures within the complaints handling process
22. Follow Anti-Money Laundering Procedures and comply with the requirements of GDPR
23. Follow risk profiling procedures, record risk profile score in iO and save risk profile to the DMS
24. Record and file all relevant correspondence
Experience and Qualifications:
25. 5+ years’ experience in an IFA administration role
26. Sound technical knowledge covering pensions and investments, ISAs, bonds, trusts and protection
27. Demonstrable experience of delivering client service at the highest level
28. Experience of using Transact, iO or equivalent system to perform an administrative role
29. Excellent IT skills with a good working knowledge of Excel
30. Excellent written and verbal communication skills with a high level of attention to detail
31. Sufficient understanding of the needs of Financial Services teams, FCA rules and compliances in order to effectively carry out the role
32. Relevant industry qualifications will be an advantage, but are by no means essential.