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The Delivery Technician, working closely with the Customer Care team, will prioritize, handle, and implement all dispatches from PUK factory. This role supports business growth, exceeds customer expectations, and maintains excellent quality and trade compliance.
Responsibilities:
1. Accurately pick stock items according to outgoing paperwork, ensuring customer requirements are met.
2. Prepare shipping paperwork, including customs documentation, using templates, and meet deadlines. Complete records, understand quality and compliance standards, pack boxes, and organize collections.
3. Liaise with carriers for delivery to customers up to the point of delivery.
4. Track deliveries and manage import clearance delays.
5. Maintain accurate records using company computer systems, and handle stock transfers and adjustments.
6. Participate in internal/external training as required.
7. Be flexible with working hours during heavy workloads.
8. Manage dispatches via post or courier.
9. Contribute to a positive team environment.
10. Anticipate and resolve obstacles in duties.
11. Be resilient, optimistic, and adaptable to change.
12. Train and supervise Junior Delivery Technicians.
Candidate profile:
Customer-focused with the ability to handle complex tasks efficiently and accurately. Adapt communication style to diverse stakeholders. Experienced with deadlines and target-driven environments. Self-motivated, positive, reliable, and adaptable.
Requirements:
* Extensive experience with stores and delivery processes.
* Good awareness of Health and Safety.
* Ability to multitask and meet deadlines.
* Proficient PC skills.
Preferred qualifications:
* Excellent verbal and written communication skills.
Our culture & commitment:
At Emerson, we value every employee, fostering innovation, collaboration, and diversity. We support your growth through mentorship, training, and leadership opportunities. We prioritize employee well-being with benefits like private medical cover, Employee Assistance Program, and more.
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