We have an excellent opportunity for a full-time Customer Care Advisor to join the team of an award-winning independent home interior brands based in Bracknell, Berkshire.
About the role
To provide customers with the best experience possible, as Customer Care Advisor you will:
Manage any customer concerns
Answer customer questions
Provide information about products and services
Be an ambassador for the brand
Help handle customer interactions
Respond to phone calls and email requests
Maintain records
Key responsibilities:
Respond to customer queries, providing a premium first impression and professional service
Manage inbound telephone enquires as well as responding to customer emails and live chats
Handle customer complaints, provide appropriate solutions and alternatives within agreed timescales
Identify and assess the customers’ needs and follow the correct processes to achieve a resolution within the company’s SLAs
About the hours and rewards
The role of customer care Advisor is a full-time position, working Monday - Friday 9am-5.30pm in the office with one flexible day from home, and you will receive:
A base rate salary of £26,000 per annum
20 days holiday plus bank holidays
Company discount
Office engagement events
In-house training and development
Workplace pension
Free on-site parking
About you
To be successful for the role of Customer Care Advisor, you will have the following skills and attributes:
Proven experience of dealing with complex customer queries
Be able to demonstrate how well you work under pressure and adapt to changing requirements.
Excellent communication skills both written and verbal
Strong Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel
Confidence making telephone calls and a great telephone manner
Ability to put customers at ease and build rapport and credibility with them
Exceptional customer relationship management skills
Excellent time management skills
Demonstrable organisational skills
How to Apply
Please note that eRecruitSmart is advertising the role of Customer Care Advisor on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you