Our client, a dedicated and professional organisation, is seeking a Technical Services Delivery Manager to join their team. This is an exciting opportunity for an experienced individual to lead and oversee technical operations and service delivery, ensuring high quality, reliable, and secure IT services are consistently delivered. The ideal candidate will be confident in managing technical teams, setting standards, and maintaining operational excellence. What’s on Offer? · Job type: Full time, permanent · Location: Polegate · Salary: £42,000 – £50,000 DOE · Comprehensive benefits package: Bi-monthly staff social events, cycle to work scheme, extra day of holiday for your birthday, and opportunities for progression within a growing business Key Responsibilities: · Own and manage technical service delivery, SLAs, and customer satisfaction · Oversee ticket queues, prioritisation, escalation paths, and workload balancing · Act as the primary escalation point for complex service and delivery issues · Ensure consistent, high-quality delivery of support and projects · Run operational meetings, service reviews, and planning sessions · Ensure smooth onboarding and offboarding of clients · Line-manage the technical team, including the Lead Technician · Identify skills gaps and training requirements within the team · Foster a ca...