Salary: Up to £18.71 per hour
Type: Full Time
Location: Enfield, London, United Kingdom
Posted: 11/12/2025
Reference: V185909_1765454003
Resident Liaison Officer
Based in Enfield
Temp on going
£18.71 per hour Umbrella
Experience in retrofit and SHDF
Needs to be able to drive and have a clean driving Licence
Needs to be a team player and proactive
Properties are scattered over Enfield
2 stage interviews
1 hour drive away Max
We are seeking an experienced Resident Liaison Officer (RLO) with strong knowledge of retrofit programmes, including energy‑efficiency upgrades, whole‑house retrofit, PAS 2030 / PAS 2035 processes, and decarbonisation works. The successful candidate will act as the primary point of contact between residents, contractors, and project teams—ensuring clear communication, minimal disruption, and a positive resident experience throughout the retrofit process.
Key Responsibilities
* Serve as the main liaison for residents throughout pre‑works, installation, and post‑works stages of retrofit projects.
* Conduct home visits, surveys, and resident briefings to explain retrofit measures, timelines, and access requirements.
* Provide clear, accessible information to residents about works such as insulation, ventilation upgrades, heating system replacements, and other energy‑efficiency improvements.
* Manage resident expectations and resolve any concerns or issues promptly and professionally.
* Work closely with retrofit assessors, coordinators, designers, and contractors to ensure accurate resident data, property access, and scheduling.
* Support the delivery of PAS 2035‑compliant projects by assisting in gathering required resident information and providing feedback to project teams.
* Track and update appointment schedules, access arrangements, and resident satisfaction.
* Report progress, risks, and resident feedback to project management teams.
Skills & Experience Required
* Proven experience as a Resident Liaison Officer, Resident Engagement Officer, or similar customer‑facing role within housing, construction, or retrofit.
* Working knowledge of retrofit processes, energy‑efficiency upgrades, and PAS 2030 / PAS 2035 standards.
* Exceptional communication and interpersonal skills, with the ability to work with diverse communities.
* Strong organisational skills and the ability to manage multiple properties and appointments.
* Experience handling complaints and resolving issues diplomatically.
* IT literacy (MS Office, CRM systems, scheduling software).
* Empathetic and resident‑focused personal qualities.
* Highly organised with strong attention to detail.
* Calm under pressure and adaptable to change.
* Able to work independently and as part of a multidisciplinary team.
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