Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—serving tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions in the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with product knowledge, including allergies and dietary requirements.
4. Maintaining cleanliness and the upkeep of the store in collaboration with your team.
5. Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.
Who We Are Looking For
1. A passion for delivering a great customer experience with a friendly attitude.
2. Experience in a customer-facing role and an interest in working within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, well-presented appearance, and a proactive, hardworking attitude.
5. Enthusiasm to learn new skills and gain diverse experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Demonstration of our values—being a team, continuous improvement, positivity, passion for gardens, and customer focus.
What We Offer
1. Generous annual leave entitlement with flexible holiday options.
2. Uncapped store discounts: 50% off in our restaurants, 25% in the Garden Centre, and 10% in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and advice.
4. Support from Retail Trust, including confidential support, virtual GP, counselling, and retail rewards.
5. Development opportunities through Dobbies Academy, including eLearning and training programs.
6. A passionate, diverse, and committed team culture focused on customer satisfaction.
About Us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We celebrate garden living all year-round through our products, services, and community events. Many of our stores feature a restaurant or coffee shop, providing a welcoming environment for customers to relax. We are dedicated to being a great place to work, encouraging our colleagues to be their best and celebrate successes together.
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