Description
Do you enjoy helping customers and being part of a busy retail team? We are looking for a friendly, motivated individual to join our Retail Team at Dean’s York Garden Centre. If you’re passionate about providing excellent customer service and enjoy working in a fast-paced environment, we’d love to hear from you!
As a Retail Assistant, you’ll help us achieve our ambition of being Yorkshire’s premier garden centre and family destination. You’ll play an important role in ensuring every customer has a GREAT experience during their visit.
This role will mainly involve working on the tills and supporting our customer service areas, while also assisting other departments across the garden centre when needed.
Working Pattern: Monday to Friday, 11:00 am – 3:30 pm
If you think you are the right person for this position, then apply now. We’d love to hear from you!
Key Responsibilities:
* Providing GREAT customer service to all visitors
* Operating tills and processing customer transactions accurately
* Assisting customers with enquiries and purchases
* Supporting other departments across the garden centre when required
* Helping to keep retail areas clean, tidy, and well stocked
* Answering customer queries in person and over the phone
* Assisting during busy periods to ensure a smooth customer experience
* Processing cash and debit/credit card transactions
* Supporting the wider team with day-to-day operations
* Helping customers find products and offering guidance where needed
And most importantly…Smiling and being Happy!
Skills Knowledge and Expertise:
* Friendly and approachable personality
* Excellent customer service and interpersonal skills
* Retail or customer service experience preferred
* Willing to support different departments and team members
* Ability to work at pace in a busy retail environment
* Good communication skills
* Reliable, flexible, and hardworking
* Eye for detail
* Good computer and till skills
* Positive attitude and team player mentality
Why Join Our GREAT Team?
A GREAT Place to Work - Friendly, fun, and down-to-earth – we cultivate a positive team spirit every day.
Work-Life Balance - All roles operate within daytime hours - so your evenings stay yours.
Up to 33% Staff Discount - Treat yourself to garden and home favourites (varies by department/concession).
Free On-Site Parking - Arrive stress-free with plenty of parking.
GREAT Values & Recognition - We live our values and celebrate yours with monthly awards and shout-outs.
Monthly Team Engagement Events - From information sharing to free food – we love bringing the team together.
Enhanced Holiday Allowance - More time off that grows with your length of service.
Grow Your Career - We support your development with company-sponsored training.
Well-being Support to Help You Thrive - Employee Assistance Programme including 24/7 GP access, funeral concierge, and mental health support – we’re here when you need us.
Pension Contributions - Helping you plant the seeds for a secure future.
Supporting Causes That Matter to Our Team - Through our Kindness Pot, we donate to charities and local causes close to our team’s hearts – planting seeds of kindness in the community.
Company Overview
We are an independently owned business committed to our vision: to deliver great experiences for all the family. Through retail, food and play offerings in each of our retail destinations, we believe we have created a unique mix of brands that always deliver great experiences for families across multiple sites in Yorkshire.
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