General Manager Lismoyne Hotel
£ 45,000- £ 50,000 + Benefits Fleet, GU51 4NE
The Role
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people quality profit, and its no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As General Manager youll provide day-to-day leadership and direction by maximising financial returns, driving development of people as well as creating and maintaining a unique and memorable guest experience throughout. Youll lead from the front with direction to maximise financial returns through revenue generation and productivity to ensure increased levels of customer satisfaction.
Brightstars values are at the heart of everything we do Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As General Manager, youll bring these values to life by creating a workplace that is motivating, rewarding, and built on trust. Youll inspire your team to aim high and grow, while ensuring every guest experience is delivered with care and authenticity. With your passion for hospitality and high standards, youll energise this hotel to drive strong revenue, deliver operational excellence, and make a lasting impact on both your people and your guests.
If youre ready to lead a vibrant, guest-focused hotel with the backing of a supportive management company, wed love to hear from you.
Key Responsibilities:
Oversee daily hotel operations across all departments
Lead and motivate staff through effective onboarding, coaching, and performance feedback
Maintain high standards in guest satisfaction and respond to feedback promptly
Manage financial performance including budgeting, forecasting, and payroll control
Uphold health, safety, and legal compliance across the property
Build strong relationships with local partners and act as brand ambassador
Collaborate with central teams to improve sales, marketing, and HR functions
Benefits:
Competitive salary with bonus opportunities
Supportive leadership and a culture that values development
Company events and regular team engagement
Opportunities to grow within a wider group of properties
The Person
Were looking for someone who brings:
Proven experience in hotel management, ideally in a boutique or high-occupancy property
Strong operational and commercial skills
A background in both rooms division and food & beverage
Confidence in budgeting, forecasting, and team leadership
Flexibility to work evenings, weekends, and bank holidays
Excellent IT skills, including use of PMS and POS systems
A proactive attitude and clear, confident communication style
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