German Customer Service Representative - (Hybrid, mostly remote)
Location : Cambridge (Remote and 1 x per month in the Office)
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking
Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
● Answering calls from existing and new customers
● Proactively dealing with all queries relating to the business
● Taking orders and bookings via external and internal calls
● Managing email queries
● A professional approach with the ability to build rapport with each customer
● Demonstrating extensive knowledge on all product ranges
● Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position, will have the following competences:
● Previous experience in a similar role (preferred but not essential)
● Customer service experience (preferred but not essential)
● Self-motivated, with a ‘can do’ attitude
● Attention to detail with high level of communication skills is essential
● German Fluent speaker
● Computer literacy
● A passion to deliver the highest quality for our client’s customers
Different shifts available:
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Shift 1 - 5 week rotation (Late Sat) - £26,575
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00
Shift 2 - 5 week rotation (Standard) £26,500
Week 1: Monday to Friday. 07:00 – 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
Week 3: Monday to Friday. 11:00 – 19:15 UK Tim
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
Week 5: Monday to Friday. 11:45 – 20:00 UK Time
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Additional benefits:
● Contributory pension scheme of up to 6%
● Opportunity to buy & sell holiday
● Gym membership discounts
● Contributory hospital and health cash plan
● Cycle2Work scheme
● Eye care vouchers
● Free monthly nutritional and personal care products
● Life assurance
● Discounts at leading brands and retailers