Background
This role presents an exciting opportunity to contribute to a positive student experience by supporting all of our Undergraduate/Pre-Registration students to help them perform to their highest potential through the provision of excellent customer service and administrative support.
This entry-level role offers a valuable opportunity to contribute to the success and wellbeing of our Undergraduate/Pre-Registration students by delivering high-quality administrative and customer service support. As part of a professional and student-focused team, you will play an integral part in enhancing the student experience from enrolment through to graduation.
You will support a diverse population of students by assisting with day-to-day queries, helping to navigate University processes, and ensuring timely access to key information and services. Your work will involve maintaining accurate student records, coordinating routine administrative tasks, supporting assessment and attendance processes as well as contributing to the smooth running of UG academic programmes.
This position is ideal for a motivated and organised individual who enjoys working in a fast-paced, team-oriented environment. It is particularly well suited to someone looking to start or develop a career in higher education administration, with opportunities to gain experience in student engagement, academic support, and cross-functional collaboration with academic staff and professional services.
By providing responsive and efficient support, you will help ensure that all our students feel supported and empowered to achieve their full potential throughout their academic journey.
Responsibilities
The Course Administrator will be the first point of contact for Undergraduate/Pre-Registration enquiries, advising on a wide range of course-related matters as well as dealing with general enquiries from prospective students. The appointed candidate will also provide routine administrative support to all members of the course office and undertake specific tasks as required. They will report to the Senior Course Officer.
Please see the JD for further details.
Person Specification
The successful candidate will have administrative experience and experience of working in a busy customer focused environment, multi-tasking and dealing with people from a wide range of backgrounds.
Excellent customer service, written and verbal communication skills along with a high level of accuracy and attention to detail are essential requirements
Knowledge of the Higher Education Sector and of SITS student records database would be desirable
Please see person specification for further details.
Please note the advertised role of Course Administrator does not satisfy the sponsorship requirements set out by the UKVI. If you require a visa at this time or continued sponsorship please contact us to further discuss.