Customer Care Coordinator
Location: Hybrid (office-based training in Ringwood, Hampshire)
Salary: £25,584 OTE (£12.30 p/h) | Out of Hours: £14.55 p/h
Hours: 40 per week | Full-time | Shift patterns available
Join Our Team!
TeamJobs are recruiting enthusiastic and motivated Customer Care Coordinators to join a friendly and supportive customer service team. This is an inbound contact centre role where you will handle customer enquiries, process new orders, and deliver an excellent customer experience every time.
Alongside supporting customers, you will also have the opportunity to upsell and cross-sell popular retail products, making this a rewarding role for those who enjoy both customer care and sales.
What You will Do
Handle customer enquiries via phone, email, and live chat
Process new orders quickly and accurately
Provide first-time resolution for delivery, warranty, and service queries
Upsell and cross-sell to maximise sales opportunities
Keep customer records updated in CRM systems
Work as part of a dynamic, target-driven team
What We are Looking For
Excellent communication skills (verbal & written)
Confident and professional telephone manner
Ability to build rapport with customers
Strong problem-solving skills and attention to detail
Comfortable using IT systems and CRM tools
Positive, proactive, and reliable approach
Shift Patterns
8:00 - 16:30
9:00 - 17:30
9:30 - 18:00
10:30 - 19:00
11:30 - 20:00
13:30 - 22:00
22:00 - 08:00 (Out of Hours)
Customer Service Hours: Mon-Fri 8am-8pm, Sat-Sun 9am-1pm
Order Line: 24-hour coverage
Benefits
Hybrid working after training
Discounted travel passes
Pension scheme
Corporate gym membership
Eye test vouchers & discounts
Charity involvement & fundraising events
Career development & apprenticeship opportunities
Recognition & reward schemes
Free parking, free fruit & cycle-to-work scheme
£500 refer-a-friend bonus
Apply today with TeamJobs to start your career as a Customer Care Coordinator!
INDCP