Relationship Support Executive £30k basic
We're seeking a highly motivated and organised Relationship Support Executive to join our client's team in Northampton. This role is the first point of contact for customers without a dedicated account manager, offering comprehensive support and contributing significantly to client growth and satisfaction. Provide seamless onboarding support for new clients, ensuring a smooth transition and positive initial experience.
Support sales teams through administrative tasks, including preparing sales reports, maintaining customer databases, creating marketing collateral (e.g., Prepare sales proposals, presentations, and contracts for potential clients across Mid Corporate and Large Corporate segments.
Collaborate with various internal departments (operations, legal, compliance) to streamline sales processes and ensure timely delivery.
Analyse sales data to identify trends, monitor performance, and provide insights for strategic decision-making.
Conduct market research to identify potential leads, target markets, and competitive intelligence.
Handle customer complaints effectively, either directly or by escalating to the appropriate department.
Proven experience in a customer-facing or support role (preferred).
Proficiency in Microsoft Office Suite.
Strong organisational and time management skills.
Pareto is committed to promoting equality, diversity and inclusion. Our consultants are happy to discuss any adjustments you require in support of your application.