Role Overview
Provide efficient and accurate billing for all customers. This includes raising invoices and credit notes for local authority placed residents as well as fully self‑funded residents, raising invoices for residential customers including contract, local authority, NHS and privately funded beds.
Responsibilities
* Ensure transaction processing is performed in the most efficient manner.
* Reconcile and validate all invoices raised.
* Ensure that all transactions raised are approved in accordance with the Authorisation Matrix and compliant with company SOX (Sarbanes‑Oxley Act) controls.
* Liaise with Home Administrators and Managers to ensure accurate invoices are issued.
* Liaise with customers (including residents’ relatives) to resolve any account queries to mutually acceptable outcomes.
* liaise with Credit Control team, care homes and Regional Directors to resolve account queries and outstanding issues promptly to prevent delays to billing cycles.
* Assist the Credit Controller in monitoring sales ledger balances and resolving account problems to ensure timely settlement of debts due to the company.
* Demonstrate an appreciation of the impact of billing on the customer.
* Manage time effectively, meeting objectives and deadlines.
* Apply a methodical, analytical and logical approach.
Benefits
Competitive salary and comprehensive benefits package.
Part of a dynamic and growing organization dedicated to providing outstanding care.
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