Overview
We are seeking a dedicated and enthusiastic Front of House Team Leader to join our vibrant team. In this role, you will be responsible for overseeing the daily operations of the front of house, ensuring exceptional service delivery and a welcoming atmosphere for all guests. Your leadership will inspire the team to maintain high standards in hospitality while effectively managing food safety and production processes.
Responsibilities
* Lead and supervise the front of house team, ensuring all staff are trained in hospitality standards and food safety protocols.
* Oversee daily operations, including managing reservations, guest interactions, and service flow to ensure a seamless dining experience.
* Foster a positive work environment by providing support and guidance to team members, encouraging teamwork and collaboration.
* Handle customer inquiries and complaints professionally, striving to exceed guest expectations at every opportunity.
* Collaborate with kitchen staff to ensure timely service and quality food presentation.
* Maintain cleanliness and organisation of the front of house area, adhering to health and safety standards.
* Assist in scheduling shifts and managing staff performance to optimise service efficiency.
Qualifications
* Previous experience in a supervisory role within the hospitality industry is essential.
* Strong knowledge of food safety practices and food production processes.
* Excellent leadership skills with the ability to motivate and develop a team.
* Exceptional communication skills, both verbal and written, with a focus on guest relations.
* Experience in bartending is essential.
* Ability to work in a fast-paced environment while maintaining attention to detail.
* A passion for delivering high-quality service and creating memorable experiences for guests.
Join us as we strive to create an exceptional dining experience that keeps our guests coming back for more!
Job Types: Full-time, Permanent
Pay: £13.00-£13.50 per hour
Benefits
* Employee discount
* On-site parking
Work Location: In person
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