Overview
Our client is a fast-growing fintech company providing payment solutions on the international market. With a distributed team and ambitious growth plans, they are hiring a Head of Operations (RevOps Lead) to partner with the COO and become the architect of their revenue machine. This role consolidates and streamlines all revenue-related operations, from sales and onboarding to support and compliance, and focuses on building scalable systems, reducing bottlenecks, and ensuring transparency across the client lifecycle.
Responsibilities
* Build and lead the Revenue Operations (RevOps) function.
* Consolidate customer-facing (CS, support) and non-customer-facing (compliance, monitoring, finops) operations.
* Define the target state of operations with clear SLAs, KPIs, and ownership.
* Reduce client onboarding bottlenecks, aiming for a 2–3 week SLA.
* Address gaps in due diligence, scheme compliance, and integration processes.
* Improve approval ratio in partnership with Product and Customer Success.
* Establish monitoring and reporting for fraud, disputes, and approvals.
* Map existing processes, identify overlaps and gaps, and eliminate inefficiencies.
* Build an end-to-end pipeline across HubSpot, Risk & Compliance, CS, and BI.
* Minimize manual work and reduce reliance on FTE-heavy processes.
* Create a system of transparent accountability across operations.
Qualifications
* 5+ years in operations management, ideally in fintech or payments.
* Proven experience building operations from scratch or restructuring in a complex environment.
* Strong understanding of customer success processes in regulated fintech.
* Track record of adapting processes for portfolios of different sizes.
* Expertise in RevOps principles with a focus on end-to-end metrics and scalability.
* Ability to design and implement processes both hands-on and through teams.
* Service-oriented mindset with a focus on revenue-driving metrics.
Key Soft Skills
* Strategic thinking combined with operational execution skills.
* Strong leadership and ability to unify cross-functional teams.
* Analytical mindset with focus on KPIs and measurable outcomes.
* Problem-solving and adaptability in fast-changing environments.
* Clear communicator with strong stakeholder management.
Benefits
* Competitive compensation with growth opportunities.
* Strategic leadership role with direct impact on scaling the company.
* Remote-friendly setup with international team collaboration.
* Opportunity to build and own a core business function.
* Dynamic fintech environment with ambitious expansion plans.
Hiring process
* Introductory call with recruiter.
* Interview with COO.
* Final round with leadership team.
Apply now and become the architect of scalable fintech operations!
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