Do you love being at the heart of the action? Enjoy helping people, staying organised and making each day count? If you're looking to kick‑start a rewarding NHS career full of variety, pace and purpose, this Band 3 Secretary role in Integrated Therapies could be perfect for you. You'll join a warm, supportive team and play a key role in a busy Directorate, working closely with the Directorate Manager and Operational Leads. It's a fantastic chance to grow your confidence and gain skills that open doors across the NHS. You'll gain hands‑on experience in:
Responsibilities
* Meeting & Governance Support: agendas, minutes and action tracking.
* Diary & Information Management: organising schedules and confidential information.
* Data & Report Preparation: collating documents, reports and audit material.
* General Office Management: stock ordering, filing systems, supplies.
* Service Coordination: supporting patients and clinicians, handling enquiries.
* Systems Experience: PAS, Envoy, Clio, Microsoft Office, Sharepoint.
* Cross-Cover & Patient Booking Support: helping colleagues, managing bookings and waiting lists.
* Prioritise own work commitments and make judgements on diary appointments and meeting arrangements.
* Support planning of the Directorate Manager's diary, meetings and schedules.
* Undertake all meeting preparation and support, including agendas, supporting papers, note‑taking, action planning and distribution of notes.
* Follow up on actions and all other housekeeping tasks associated with services governance structures.
* Order and manage stock, supplies, inventory and storage.
* Manage outpatient waiting lists, clinic booking and domiciliary appointments; book through PAS, Envoy, Clio, telephone patients, write patient letters and process clinic outcomes.
* Maintain confidentiality and provide a courteous and diplomatic point for enquiries.
* Plan and undertake additional work as required with minimal supervision.
Qualifications & Experience
* Educated to GCSE level or equivalent, or equivalent experience.
* Maths and English at C or above or equivalent.
* Word processing and computer literacy skills to RSAIII or NVQ Level 3 or equivalent experience.
* Intermediate knowledge of all Microsoft packages (Word, Excel, Access, PowerPoint, SharePoint, Teams).
* Knowledge of administrative policies and procedures.
* Working experience of general office and providing secretarial support duties for managers.
* Demonstrable experience working with routine and urgent work in an administration and secretarial capacity.
* Experience of meeting minutes, action logs, agenda, diary coordination and management for a manager.
* Proven experience of prioritising work and meeting deadlines.
* Experience creating Excel spreadsheets and using data to create visualisations.
* Experience in stock management and ordering supplies.
* Experience handling confidential issues and creating newsletters or posters using Microsoft 365.
* Experience developing new or current databases using spreadsheets.
* Ability to understand and prepare data & visualisations for reports.
* Accuracy and experience applying numeracy skills in the workplace (e.g. ordering, stock management, cash flow, creating reports from data).
* Demonstrated experience managing competing demands throughout the day.
* Excellent communication skills using appropriate styles for different aspects of the role (e.g. distressed caller or planning events).
* Ability to set up and manage paper records and electronic filing using consistent naming rules and folder structure.
* Ability to work alone and make judgements within the scope of the role.
* Skills in using patient administration systems such as PAS, ENVOY, CLIO.
* Ability to travel independently across Stockport and access a suitable vehicle for business purposes.
* Knowledge of the Equality Act; adjustments can be considered in accordance with the Act.
Benefits
* Between 27‑33 days of annual leave plus bank holidays.
* NHS pension scheme membership.
* Salary sacrifice schemes for lease cars, home electronics and more to make your salary go further.
* NHS Staff discounts.
* Cycle to work scheme.
* Salary finance – loans, savings, budget planning and tips on managing debt.
* Stockport Credit Union for local financial advice.
* Standard DBS check required at a cost of £26.90, which will be deducted from your first Trust salary.
We hold a unique position in the Stockport community as a provider of healthcare and are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods. We recognise that flexible working is important; we take requests seriously and try to work with you to explore if your request may fit with the needs of the service.
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