What You'll Do
* Lead complex, multidisciplinary content and campaign engagements from kickoff through launch.
* Partner closely with Strategy, Creative, Writing, Technology, and Account leadership to shape delivery approaches and team structures.
* Own delivery strategy across projects including staffing plans, budgets, scopes, timelines, forecasts, and operational health.
* Build trusted client relationships through clear communication, proactive leadership, and thoughtful problem solving.
* Navigate difficult client conversations with confidence, protecting team health, timelines, and scope integrity while maintaining strong partnerships.
* Develop proposals, scopes of work, staffing plans, and rate structures for new and expanding initiatives.
* Lead project intake and help define scalable delivery processes for content and campaign-focused workstreams.
* Guide multidisciplinary teams through ambiguity while creating clarity, momentum, and accountability.
* Mentor and support Producers across engagements while contributing to the broader health of the production discipline.
* Collaborate with leadership to expand and evolve client partnerships and service offerings.
What You'll Bring
* Extensive experience leading campaigns, brand and content — such as platforms, tools, or large-scale web applications.
* Strong experience managing enterprise-level clients and large cross‑functional teams.
* Proven experience leading campaign, content, and brand initiatives — ideally for technology or B2B‑focused clients.
* Experience building and managing retainer‑based client relationships and ongoing delivery models.
* Strong operational expertise across budgeting, forecasting, staffing, scoping, and financial management.
* Confidence developing proposals, project plans, and delivery approaches for net‑new initiatives.
* Ability to navigate high‑pressure client situations with tact, emotional intelligence, and strong communication skills.
* Experience collaborating across Strategy, Creative, Writing, Production, and Technology disciplines.
* Strong understanding of digital production workflows and integrated delivery models.
* Comfort operating autonomously and taking ownership from proposal through execution.
Pay Range
The expected pay range for this position is $125,000–$150,000. We have three regional pay ranges that are adjusted for cost of living (US1 +15%, US2 +7.5%, US3 Base). Learn more about our pay philosophy: https://www.instrument.com/compensation-philosophy
What We Offer
* Medical, dental, and vision coverage.
* 401k with employer matching.
* Unlimited PTO + company‑wide closures.
* Work From Home and Wellbeing monthly stipend.
* HSA employer contribution.
* Professional Development stipend.
* Paid parental leave.
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