Job overview
We are recruiting for a Clerical Radiology Department Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We have a vacancy for a Radiology Department Assistant to support the administration services in the department.
This is a demanding but interesting role in a busy department. The RDA team is friendly and hard working.
To fit into this job role you must be experienced in dealing with the public and have accurate keyboard and data input skills.
Some experience of office and/or reception work is required. Previous work in a hospital would be an advantage but is not essential.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The Clerical Radiology Department Assistant will providing a welcoming, caring and efficient service.
Greeting patients, checking ID, demographics and accuracy of hospital records.
Booking the arrival of patients on the computer with appointments and walk-in patients – patients may have electronic or paper requests – in accordance with procedures for location.
To communicate effectively and politely with patients, their families/ carers, hospital staff and outside agencies, in a professional and caring manner.
To provide correct, accurate and factual information to patients by phone and in person, respecting patient dignity and observing equal opportunities at all times.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* English GCSE
* Math’s GCSE
Desirable criteria
* NVQ level 3 or equivalent experience
* Willing to undertake inhouse training
Previous Experience
Essential criteria
* Customer Service
Desirable criteria
* Office Work
* Teamwork
* Work in hospital or healthcare setting
Skills
Essential criteria
* Excellent communication skills
* Excellent customer skills
* Working under pressure/multitasking
Desirable criteria
* Face to face experience dealing with the public
Knowledge
Desirable criteria
* Dealing with people
* Principles of record keeping
Other Requirements
Essential criteria
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day