Senior Specialist, Ops Transformation Support
Position: Manchester, UK within the Corporate Trust Operations team.
Responsibilities
* Provide day‑to‑day administrative support to the Microsoft Dynamics strategic lead, including creation and management of teams, queues, and user access.
* Act as subject matter expert (SME) for Microsoft Dynamics, developing user documentation, FAQs, and delivering regular and ad‑hoc reporting.
* Build strong partnerships with product and technical teams to stay informed on new features, releases, and known issues, ensuring effective communication and adoption.
* Lead regular training sessions, stand‑ups, and office hours to drive user engagement, communicate changes, and capture and escalat[e] issues.
* Coordinate project plans, tracking milestones, and ensuring key actions were completed on time across multiple workstreams.
* Improve project visibility and stakeholder alignment through regular status reporting, meeting coordination, and maintenance of accurate project documentation.
* Help drive process improvement efforts by identifying dependencies, tracking risks and issues, and escalating blockers for timely decision-making.
* Contribute to stronger project governance by maintaining action logs, RAID trackers, and change records to support structured and controlled execution.
* Enable smoother implementation of transformation changes by working closely with cross‑functional teams to monitor progress, support adoption activities, and promote consistent communication.
Qualifications
* Proven experience managing teams and queues within Microsoft Dynamics, or a comparable CRM platform.
* Strong written and verbal communication skills with the ability to produce clear, detailed, and user-focused documentation.
* Experience supporting user adoption and change management within CRM or enterprise platforms, including training delivery and stakeholder engagement.
* Strong analytical skills with experience producing and interpreting operational reports and dashboards (e.g., Power BI or similar tools).
Benefits
BNY offers highly competitive compensation, benefits and wellbeing programs, including generous paid leaves, paid volunteer time and access to flexible global resources and tools. Focus on health, personal resilience and financial goals as a valued team member.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.
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