To liaise effectively and efficiently with (but not limited to) the following individuals and organisations: Consultants and their secretaries. Patients and their relatives. Referring GPs and their offices. Private medical insurance companies.
Clinical staff and NHS Trust staff; Self-Payers and Other third party organisations. To manage correspondence and telephone enquiries speedily and accurately. To book patients for outpatient and Cath Lab procedures onto IT systems. To prepare medical notes and other clinical information in preparation for a clinical session, ensuring all paperwork is filed correctly and no notes are missing.
To ensure all payments for self-payers are collected on the same day as their clinic visit wherever possible. To type letters and other correspondence accurately and swiftly. To ensure a log of any payments received is completed on a weekly basis and updated on the appropriate management systems. To provide clinic receptionist duties if required to do so.
To collaborate closely with medical staff, department heads, and other administrators to support effective communication, collaboration, and problem-solving. To undertake mandatory training relevant to the role to remain compliant with our ways of working. Any other duties that may be required consistent with the nature and grade of the post.