Head Office – Trinity Estates – Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Reference: 21750. Working pattern: Monday‑Friday 09:00‑17:15. Salary: Competitive. Closing date: 13/05/2026.
Position
Customer Accounts Advisor
About Trinity Estates
Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home‑based and located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office, which comprises Surveyors, Accountants, Legal professionals, and a large customer support team.
Trinity is part of the Trinity Property Group, an Odevo Group Company.
Benefits
* 24 days annual leave
* Discounts on shopping and services through Perkbox
* Employee Assistance Programme for confidential support
* Hybrid and flexible work opportunities
* Financial support for personal development
* Opportunities for career growth
* Recognition incentives
* Cycle to Work scheme
* Employee Referral Scheme
Job Description
The Customer Accounts Advisor is responsible for collections and credit control, and for maintaining the Sales Ledger accounts for a given portfolio.
Key responsibilities and tasks include:
* Collections, credit control, and query management for a high‑volume portfolio of mainly private‑residential customers and businesses/organisations.
* Reporting on portfolio aged debt and highlighting major issues to supervisors, management and the Property Team.
* Resolving and coordinating the resolution of disputes/queries and account queries with internal teams to enable procurement of payment.
* Corresponding with debtors via telephone and written communications (letters, emails) to chase settlements and address issues, requests and queries.
* Generating cyclical reminder/chase letters, statements, and coordinating instructions to external solicitors.
* Arranging and monitoring payment plans for accounts in arrears directly with account holders.
Qualifications and Skills
Candidates should have:
* Credit control and customer service experience.
* Knowledge, experience or interest in the property management industry (service charge/rent).
* Excellent written and spoken communication skills.
* Good IT literacy (Word & Excel).
* Resilient, tenacious & target‑driven, with excellent organisation skills.
* Team player with good work ethics.
Eligibility
All applicants must be eligible to live and work in the UK without restrictions. Documentation of eligibility will be required.
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