We’re seeking a proactive and driven Operational Team Leader to lead a team within our Motor First Party Claims function, specializing in Total Loss or Fire & Theft. This role requires someone who leads from the front, champions a culture of openness, and delivers results through people focused leadership. You will also play a key role in ensuring we’re there for our customers when they need us the most with speed, ease and understanding.
Role: Operational Team Leader
Location: Liverpool, office based
Working hours: 37.5 hours a week – Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.
Salary: £35,948‑£45,216 plus an achievable annual bonus of £2,500, paid quarterly.
What you will be doing
* Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures
* Conduct regular one-to‑ones, performance reviews and objective setting
* Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
* Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans, etc.)
* Champion continuous improvement and process efficiency within the department
* Collaborate with other team leaders and managers to ensure alignment across departments
* Interpret MI and use data to drive performance
* Monitor claim quality and compliance through regular audit and feedback loops
What we’re looking for
* Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
* Lead by example and endorse the company behaviours and values
* Previous motor claims experience would be advantageous but not essential
* Highly motivated self‑starter
* Clear, focused and determined approach to problem solving
* Authoritative manner with ability to listen
* Persuasive, strong, and confident communication skills
* People management experience – essential
Benefits
* 35 days’ holiday (including bank holidays) with additional buy/sell options
* 24/7 mental health support & free counselling available
* Career fairs, leadership programmes, and learning on the go
* Flexible benefits, including early access to salary via internal platform
* Hybrid working options to support work‑life balance and individual needs
* Recognition awards, social events & more
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