CRM Programme Manager - Professional Membership Body
Job Description
Salary- £75,000
24 months fixed term
Location-occasional meetings in London, maybe 1 per month, but mainly hybrid
Antal have partnered with a fantastic membership organisation for the recruitment of a CRM Programme Manager.
This is a new CRM implementation and needs someone who has worked as Programme Manager end to end on at least 2 CRM implementations within a Professional Membership organisation: encompassing Subscriptions, Events, Products, Member Services, Education, CPD, Comms, Collections, Engagement Portal.
This is not just about the technology it is also about the people, the change and dealing with the complexities of a membership organisation.
Essential
* Significant experience in delivering CRM implementation programmes within complex membership organisations.
* Demonstrable experience in running technology change initiatives using formal project and programme methodologies.
* Significant experience in working with suppliers to agree deliverables, remain on plan, address problems and hold to account for successful delivery.
* Strong experience in providing governance information and running oversight boards led by senior staff.
* Demonstrable experience in managing complex budgets, forecasting spends and keeping within allocated values.
* Skilled in translating functional and non-functional requirements from an organisation's stakeholders to a new supplier and product, resolving differences between the two and reaching consensus on expectations.
Desirable
* Qualification in one or more change methodologies such as PRINC2 or MSP
* Qualification in one or more product development methods such as Scrum or DSDM
* Qualification in APMG or an equivalent change management method
* Skilled in defining programme benefits and using success criteria to materially demonstrate delivery.
* Experience of running programmes of work alongside other organisational change activity and mapping dependencies and resource needs across the whole
* Experience in working with related CRM systems such as member portals, marketing platforms and data integration layers.
* Good working knowledge of Microsoft productivity tools including Office, Teams, SharePoint and Project
* Understanding of database structures, data quality improvement and migration tasks
* Broad awareness of the membership CRM supplier and product market
* Understanding of CRM as a pan organisation comms and marketing approach alongside the underlying technology
* Line management and task allocation in both direct and Matrix models.
* Experience of operating within a large organisation run on a Council, Committees and Staff model.