Overview
The Housekeeper plays a vital role in maintaining a clean, safe, and welcoming environment within the ED. This position supports the clinical team by ensuring hygiene standards are upheld, equipment is maintained and cleaned according to policy, and supplies are appropriately managed. The housekeeper also contributes to patient care by assisting with meal service and supporting effective communication between patients, staff, and visitors. The housekeeper will work with the Nurse in Charge of the unit ensuring that all visitors are welcomed and that excellence in customer care and front of house services are provided. This role will support nursing staff but will not replace supplement domestic services, but enhance patient experience overall. The post holder will work as an integral part of the unit team, being responsible for ensuring the delivery of a range of activities to support the clinical team in delivering care, including keeping the unit neat, tidy, uncluttered and well presented; the daily stock of clinical supplies and for equipment cleaning and maintenance. They will be responsible for maintaining a safe and comfortable ward environment and will work flexibly.
Responsibilities
* Maintain a clean, safe, and welcoming environment within the Emergency Department (ED).
* Uphold hygiene standards and ensure equipment is cleaned and maintained according to policy.
* Manage supplies and assist with meal service as part of patient care.
* Support effective communication between patients, staff, and visitors.
* Collaborate with the Nurse in Charge to welcome visitors and provide excellent front-of-house customer care.
* Support nursing staff; do not replace domestic services, but enhance the patient experience overall.
* Work as an integral part of the unit team to support the clinical team in delivering care.
* Keep the unit neat, tidy, uncluttered, and well presented; manage daily stock of clinical supplies.
* Clean and maintain equipment and contribute to a safe and comfortable ward environment.
* Adapt work patterns as required to meet the needs of the unit.
Wellbeing and Development
* Your growth and personal happiness matter. We invest in your development and wellbeing from day one.
* We support professional and personal development within a supportive, empowering environment.
* Opportunities to participate in research, quality improvement, and innovation, whatever your role or level.
* Extensive wellbeing resources, including an on-site staff nursery, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, and 24/7 employee assistance programme.
Recognition and Culture
* We acknowledge and thank our teams through weekly 'shoutouts' and patient feedback, as well as monthly and annual awards.
* Wherever you work across our organisation, we look forward to welcoming you.
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