Overview
The Housekeeper plays a vital role in maintaining a clean, safe, and welcoming environment within the ED. This position supports the clinical team by ensuring hygiene standards are upheld, equipment is maintained and cleaned according to policy, and supplies are appropriately managed. The housekeeper also contributes to patient care by assisting with meal service and supporting effective communication between patients, staff, and visitors. The housekeeper will work with the Nurse in Charge of the unit ensuring that all visitors are welcomed and that excellence in customer care and front of house services are provided. This role will support nursing staff but will not replace supplement domestic services, but enhance patient experience overall. The post holder will work as an integral part of the unit team, being responsible for ensuring the delivery of a range of activities to support the clinical team in delivering care, including keeping the unit neat, tidy, uncluttered and well presented; the daily stock of clinical supplies and for equipment cleaning and maintenance. They will be responsible for maintaining a safe and comfortable ward environment and will work flexibly.
Responsibilities
* Maintain a clean, safe, and welcoming environment within the ED in accordance with policy.
* Ensure hygiene standards are upheld and equipment is cleaned and maintained; manage supplies appropriately.
* Assist with meal service and support effective communication between patients, staff, and visitors.
* Collaborate with the Nurse in Charge to welcome visitors and provide excellence in customer care and front-of-house services.
* Support nursing staff and contribute to enhancing patient experience without replacing domestic services.
* Work as part of the unit team to deliver activities that support the clinical team in delivering care.
* Keep the unit neat, tidy, uncluttered, and well presented; manage daily stock of clinical supplies.
* Carry out equipment cleaning and maintenance and maintain a safe and comfortable ward environment.
* Contribute to flexible work arrangements as required.
Wellbeing and Development
Your growth and personal happiness matters. We are committed to fostering professional and personal development within a supportive, empowering environment. We provide tools and opportunities to succeed, whether beginning a career or advancing further. We actively support colleagues to take part in research, quality improvement, and innovation, regardless of role or level in the organisation.
To support wellbeing, we offer resources including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, a dedicated staff physiotherapist, comprehensive occupational health services, a 24/7 employee assistance programme, and other support and activities.
We recognise the work of our teams through weekly shoutouts, patient feedback, and monthly and annual awards. Wherever you work across our organisation, we look forward to welcoming you.
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