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We are a dynamic property/business services company seeking an experienced Operations Manager to join our team in a hybrid onsite/remote capacity. This role offers an excellent opportunity to shape and improve our operational processes whilst working flexibly.
Role Overview
As Operations Manager, you will be responsible for overseeing and optimising our internal operations, managing multiple administrative teams, and driving continuous process improvement across the business.
Key Responsibilities
Team Management & Administration
* Lead and supervise the acquisitions administration team
* Oversee deal packaging and marketing processes
* Manage sales administration and client onboarding procedures
* Monitor and optimise deal progression timelines
* Handle recruitment, team building, and performance management
* Take ownership of process documentation and improvement initiatives
Financial Operations
* Oversee invoicing processes and accounts receivable
* Monitor financial metrics and reporting
* Ensure timely payment collection
Process & Systems
* Develop and maintain operational procedures and documentation
* Identify and execute process improvements
* Manage relationships with key stakeholders and partners
Required Experience & Skills
* 5+ years operations management experience
* Proven track record in team leadership and development
* Strong financial acumen and experience with accounting processes
* Excellent project management and organisational abilities
* Advanced proficiency in Microsoft Office Suite
* Experience working remotely/managing remote teams
* Strong analytical and problem-solving skills
Desired Experience
* Property sector or financial services background
* Process improvement methodologies (Six Sigma, Lean)
* Experience with CRM systems and operational software
* History of implementing successful process improvements
Benefits Package
* Home office setup allowance
* Equipment provided (laptop, phone)
* 25 days annual leave + bank holidays
Remote Working Setup
* Full home office equipment provided
* Regular virtual team meetings
* Collaborative online tools and systems
* Clear communication channels
* Occasional team meetups (expenses covered)
Working Hours
* Monday to Friday
* Flexible hours with core availability periods
Ideal Candidate Profile
We're looking for a self-motivated individual who thrives in a remote environment, demonstrates exceptional organisational skills, and has a proven track record of leading teams and improving processes. The successful candidate will be comfortable working independently whilst maintaining strong relationships with team members and stakeholders.
* Structured progression pathway
* Regular performance reviews
* Training and development opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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