Full-time Permanent Associate
Description
To ensure all staff are fully trained on all aspects of the role and through quality monitoring and feedback so that all users of the Technology Enabled Care service are safe and feel supported in all aspects of daily living, so that physical, emotional and social needs are met in accordance with their support plans, enabling people to reach their goals and aspirations as independently as possible
Ensure the successful welfare of Livity Life Service Users by reducing the risk.
Main Duties and Responsibilities
* Distribute and review Monthly quality monitoring to ARC Shift leaders.
* Ensure quality monitoring is being completed to a high and consistent standard across all shift leaders.
* Identify, record and report monthly to senior ARC management on and concerning trends, patterns and observations identified in quality monitoring or feedback forms.
* Work with shift leaders to develop bespoke improvement plans to support call handling staff.
* Ensure clean and reliable data is maintained on Alarm Receiving Centre database and any related software.
* Ensure over the course of the month time is spent with all shift patterns encompassing the Morning, evening and night teams.
* Quality monitoring and feedback of new starters (daily)
* New starter Induction
* Deliver new starter training.
* Developing and maintaining training material including group activities, presentations, and assessments with support of shift leaders and seniors.
* Deliver refresher & bitesize training to ensure all staff are up to date with the latest processes.
* New Process Training
* Continuous monitoring of SOPS to ensure accuracy.
* Identify any performance issues following training/refresher training report to ARC Managers.
* Coordinate with ARC Management to deliver development activities.
* Documenting and maintaining a record of training log to ensure full coverage of all staff.
* Escalating concerns or identified risks to Service Centre’s or local authority.
* Reporting to local authority on service user concerns or if identified risks have increased to ensure a consistent service is provided.
* Identifying and reporting safeguarding risks promptly to ensure safety of services users where immediate risk is identified.
* Working cross functionally with other department leaders to ensure that the objectives of the business are being met, and outcomes are being delivered using effective communication to ensure clear expectations are achieved.
* Ensure compliance with TSA Accreditation, ISO and all other appropriate quality standards.
* To be a proficient and confident user of all Microsoft Office platforms and internal software. To deliver the Technology Enabled Care support programme and contribute experience and feedback into the continual development and improvement of the service.
* Deliver remote, life-enhancing support in line with the organisation’s Technology Enabled Care strategy and service model.
* To provide the best care and support possible, in accordance with each individual’s support needs, ensuring physical and mental wellbeing of each are given equal consideration.
* Using initiative to build the role within the innovative culture. This is a developing role and requires recommendations and reflection in order to mature the offering of a Welfare Coordinator.
This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.
Key Performance Indicators
* Excellent written and verbal communication skills
* Exceptional time management skills
* Awareness of different learning styles
* Ability to be resilient and adaptive to new situations
Experience
* Experience of getting to know people individually and ensuring their needs are met in a way that is caring, kind and respectful - Essential/Desirable
* Proven track record of working in a health or social care setting- Essential/Desirable
* Previous experience of working across multiple sites- Essential/Desirable
* Previous experience of working with various client groups- Essential/Desirable
* Lead by example by demonstrating our company values- Essential/Desirable
Skills and Knowledge
* Understanding of person-centred support- Essential/Desirable
* Passionate about enabling people to live the life they want to lead- Essential/Desirable
* Be accountable for decisions and learn from mistakes- Essential/Desirable
* High level of self-awareness and enjoy developing new skills and abilities.
* Natural at developing relationships with others, working together as part of a team, and encouraging others to contribute- Essential/Desirable
Qualifications
* Preferred Customer Service qualification or equivalent- Essential/Desirable
Others
* The Right to Work in the UK- Essential
* Complete a DBS of either a Standard or Enhanced Level- Essential
* An enthusiastic and motivated individual who strives to succeed- Essential/Desirable
* Must be flexible, adaptable and positive in their approach to work- Essential/Desirable
* Aptitude for technology and use of digital devices- Essential/Desirable
Company Overview
At Livity Life, we are redefining the future of healthcare through intelligent technology and human-centered innovation. Our vision is clear: a world where proactive, personalized, and preventative care empowers individuals of all ages and backgrounds to live safe, independent lives in the comfort of their own homes. Driven by our mission, we create cutting-edge digital tools and transformative services that challenge traditional norms and deliver exceptional care. We believe independence should be accessible to everyone, and technology is the key to making that possible. Our ambition is bold, to lead the digital health revolution by pioneering scalable, secure, and user-focused solutions that reshape how care is experienced and delivered. With a commitment to excellence and innovation, we are building a future where healthcare is not reactive, but proactive, and where every individual can thrive independently.
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