Benefits
* 24 days holiday plus Bank holidays, increasing with service
* Your birthday off
* 10% company Bonus scheme
* Hybrid Working
* Free Gym Membership
* Ongoing learning and development
* Health care scheme
* 5% Matched pension scheme
* Beer fridge Friday and quarterly social events
* Cycle to work scheme
* Free parking
* Enhanced maternity and paternity leave and more
Duties & Responsibilities
We are looking for a personable and process‑driven Renewals Specialist to join our dynamic account management team based in Alton, Hampshire.
You will provide administrative support to our major accounts – including quotations within SLA times, assisting with queries, raising and processing orders and increasing margin month on month.
* Manage renewals contracts, ensuring high accuracy and fast turnaround for quotations and orders.
* Become the go‑to expert for a set of vendors, handling quote and order processes.
* Provide sales administration support to external sales team members, renewing contracts and exploring upsell opportunities.
* Own and manage the renewals operational cycle, liaising with stakeholders to ensure smooth execution of the sales cycle.
* Deliver the highest level of customer service, building strong relationships with customers and suppliers to promote exclusive networks' portfolio.
* Stay up to date with vendor products, features and pricing.
* Achieve financial targets and KPIs focused on accuracy, turnaround time and gross margin growth.
Qualifications & Experience
* Personable with strong relationship‑building skills, both internally and externally.
* Previous customer service, administration or sales administration experience.
* Responsive and efficient with strong communication skills and professional telephone manner.
* Commercially aware with strong attention to detail and administrative skills.
* Strong desire to learn, develop and exceed targets.
* Proficient in Microsoft Office (Excel, Word).
* Problem‑solving ability, identifying client needs and responding accordingly.
* Knowledge of the IT industry – familiarity with our vendor portfolio is an advantage.
* Experience using a CRM system.
Equal Opportunity Employer
We are proud to be an equal opportunity employer and are committed to hiring individuals from diverse backgrounds. Employment decisions are made solely on qualifications and business need. Please review our Diversity & Inclusion Policy and Recruitment Data Protection Policy for further information.
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