Description
Provide Back Office support and customer service for the receiving and processing of Traffic Management requests through to correct invoicing for both external and internal clients. Ensure that clients are invoiced correctly reducing potential rework and the need to raise credit notes. Engage with and support the Operations Team to facilitate smooth customer services.
Hours for this role will be 07.00 - 17.00
Key Responsibilities
* Request, monitor and chase when necessary, all requested Traffic Management (TM) CAD Drawings.
* Provide full customer service support and proactively answer customer enquiries.
* Dedicated resource for nominated clients.
* Complete and maintain live Ops Boards daily.
* Complete Job Requests via customer portals.
* Ensure client KPIs are met.
* Assist Agents / GTM TM Operatives in gaining ETA’s and report on any potential issues to the Depot Managers.
* Cross-check between Mod+ Forms and InspHire for any anomalies and to ensure correct invoicing.
* Check site clears from the previous night each morning to ensure all equipment has been lifted and accurately feedback to our clients.
* Reconcile ‘What’s Out Where’ Reports for allocated clients.
* Liaise with subcontractors for assistance with works.
* Liaise with your colleagues within the team and assist each other when necessary to ensure everybody’s workload is completed by close of play.
* Pass any errors to the relevant Depot Supervisor / Depot Manager.
* Inform Depot Supervisor / Depot Manager of any upcoming jobs upon receipt.
* Liaise directly with the client to highlight any potential issues and provide relevant feedback where required
* Send daily reports to the client to monitor KPI’s
* Be responsible for investigating council defects and action accordingly in line with current legislation
* Review reports from the commercial team to ensure correct payments are made
* Coordinate the planning and deployment of traffic management in line with client demands.
Experience and Qualifications
* Self organisation and prioritising – job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time. Including managing reactive workloads.
* Record keeping – job holder should be able to demonstrate records of work undertaken and completed as well as work in progress.
* Use of work tools – job holder should demonstrate competence using all work tools.
* Initiative and confidence – job holder should be able to demonstrate a willingness to contribute new ideas to improve things and should be able to determine when to refer a matter to someone else or whether to deal with it themselves. Job holder should be confident attending daily teams meetings with the client to discuss planned works.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.