Cardiff Council Adult Social Services are looking for 2 full time Social Work Resource Assistants as part of the Older People and Physical Disabilities service and help ensure citizens are safe and live well in their communities.
Cardiff Council Adult Services supports nearly 5000 people across the area and is the largest Local Authority in Wales. The Older People and Physical Disabilities Services is our largest team in Adult Services, with a focus on helping individuals to live in a place they are safe and secure.
About the job
The role was established in 2021 and has continued to evolve and develop and plays a key part in the care planning process across the Community Resource Team, Occupational Therapy Team, hospital and Older People & Physical Disability social work teams. The role is ideal for someone looking to progress in a career within the Health & Social Care sector.
The successful applicants will work as part of a team supporting the assessment and care planning process for citizens. Working closely with Social Workers, Home Care Managers and Occupational Therapists, you will play a key role in ensuring care and support is arranged for citizens in the community. Excellent organisation and communication skills are required as well as a good understanding of the care planning process.
The main responsibilities will include:
* Supporting social workers with the care planning process
* Completing referrals, care & amp; support plans for citizens
* Liaising with citizens, colleagues and care providers to complete phone reviews
* Maintaining and updating computerised databases
* General operational support to the team
The positions involve a wide, varied and often changing range of tasks in a dynamic environment. You would need to use your initiative, be able to work under pressure in a busy environment and be committed to provide the best service possible to citizens and colleagues.
What We Are Looking For From You
The successful candidates will have experience in an administrative setting, Microsoft Office applications and have worked with members of the public. You will be required to be well organised and use your knowledge and initiative on a daily basis. Social Services is a constantly changing environment, so the ability to learn and adapt quickly is essential. You may be required to provide support to other social work teams within Cardiff, so you must be open to new opportunities and have a positive approach.
The successful candidates will need to demonstrate excellent customer care skills and organisational skills and have proven experience working with members of the public. You need to have a non‑judgemental approach to people who are accessing services and must be willing to work flexibly as part of a team to meet the changing needs of the service, which may include working from other team bases.
The ability to speak Welsh is desirable.
Additional information
This post is temporary until 31st March 2026.
This post is subject to a Disclosure and Barring Service Standard check.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well‑being.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
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