Job Overview
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – but don’t worry you will be trained up on this.
Responsibilities
* Perform transactions on the till and handle customer inquiries in person and online.
* Receive and respond to inbound calls from customers.
* Support product applications through digital sales.
* Educate customers on digital services and simpler ways to bank with us.
* Deal with customer queries via online channels and phone.
Employment Type
We are happy to consider both part-time and full-time applications. If this role is advertised as part-time the salary will be pro rata.
Requirements
* Within a 45‑minute commute to the branch you’re applying to work in.
* Pro‑rated salary if the role is part time.
Qualifications
* Comfortable using digital tools and applications.
* Passion for making a difference for customers.
* Strong customer‑first behaviour: feeling what customers feel, speaking plainly, pushing for better outcomes and getting things done.
Salary
From 1 July 2026, the minimum salary for this role will be £26,500.
Benefits
* Access to private medical insurance
* A highly competitive pension
* Access to an annual performance related bonus
* Training and development
* A great selection of additional benefits through our salary sacrifice scheme
* Life assurance
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
* London top up payment of £2,093 per annum, pro rata
Locations
* 114 High Street, New Malden, Surrey, KT3 4EU, GB
* 24 Clarence Street, Kingston Upon Thames, Surrey, KT1 1NX, GB
* 26 London Road, Morden, Surrey, SM4 5DN, GB
* 63 Victoria Road, Surbiton, Surrey, KT6 4NW, GB
* 129 Central Road, Worcester Park, Surrey, KT4 8DW, GB
Some branches in this area are closed to the public on certain days as you will be helping members on the phones.
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