Train Presentation Manager - South - LittlehamptonWe have a great opportunity if you are looking for a career in the Railway, we are currently recruiting for a Train Presentation Manager for West Sussex Covering Littlehampton and Bognor Regis. Manage and lead a team of train presentation staff safely to consistently deliver high levels of train cleaning, servicing and sanding activities within budget to meet franchise objectives, especially Customer Experience Measures (SQR, CSat & NPS) annual targets. If you have..... • Experience of working at a management level in a depot or safety critical environment. • Practical experience in managing train cleaning and servicing techniques and procedures or similar processes to improve customer satisfaction. • Experience in the successful delivery of train presentation/customer satisfaction improvement activities with a demonstrable track record of results and achievements.We require from you..... • A strong knowledge in train cleaning or similar activities, practices and procedures. • A sound knowledge of GTR policies and procedures. • A sound knowledge of Statutory Health & Safety requirements including COSHH. • A sound knowledge of Quality and Environmental Management systems. • A good understanding of railway operating and safety standards, rules, instructions and legislation. • Sound knowledge of the GTR network, Rail Industry and key stakeholders. • Good working knowledge of asset management systems such as RTS, Maximo, Asset-Pro, and other IT systems e.g. Genius-Trent, Web Gemini etc. • Strong understanding of customer experience-service quality internal & external audit regimes such as SQR, CSAT, Net Promoter Scores etc. • Excellent communication and interpersonal skills. • Building solid relationships with internal and external stakeholders • Strategic thinking, self-motivated, ability to organise, prioritise and meet deadlines working in a pressurised environment. • Excellent leadership and motivation skills and strong in people management. • Interpretation of procedures and ability to compile reports. • Competent IT skills, use of Microsoft software packages including Outlook, Word, Excel and PowerPoint. • Strong in data analysis, attention to detail, collation and reporting/presentation skills. • Personal Track Safety • Strong in pro-active working and problem solving.If you feel this role is a good match to your skills and experience and you looking for a new career, we look forward to receiving your application.#LIKD1