Job Description
Operations Manager - Derby-based (remote work) - Maintenance and Repairs
Your new companyLocation: Remote (with access to Nottinghamshire Hub).Salary: £59,693 + Mileage Scheme + Excellent Benefits.Contract Type: Permanent.Industry: Housing / Property Maintenance.
A large and progressive housing association has recently undergone a major transformation, adopting a more locality-based structure to better serve its communities. As part of this exciting change, a new senior leadership opportunity has emerged within the Property Maintenance Division. This is your chance to join a forward-thinking organisation committed to delivering high-quality, customer-focused housing services. This role is remote-first, and you’ll be fully equipped to work from home. You’ll also have access to a modern regional hub where you and your team will be encouraged to collaborate, hold meetings, and build a strong team culture.Your new roleAs Locality Operations Manager, you will lead the delivery of a responsive, high-quality property maintenance service across your operational area. You’ll be responsible for ensuring that repairs, void refurbishments, and planned works are completed safely, efficiently, and to a high standard. You will manage and inspire a multi-skilled team, including Locality Area Managers, In-Day Schedulers, and Trade Operatives, fostering a culture of ownership, continuous improvement, and professional development. You’ll also play a key role in embedding a proactive safety culture and ensuring compliance with all relevant regulations.
* Leading the operational delivery of maintenance services, ensuring value for money and effective resource management.
* Driving continuous improvement by identifying blockers, testing new approaches, and embedding service-enhancing innovations.
* Coaching and developing team members, including apprentices and mentors, to build long-term capability.
* Maintaining a high-performance culture through clear expectations, performance tracking, and early intervention.
* Managing budgets confidently and ensuring spending remains within targets.
* Promoting a positive and inclusive team environment through engagement, recognition, and collaboration.
* Ensuring all safety standards are met and embedded through training, documentation, and leadership.
* Resolving complaints constructively and using root cause analysis to drive service improvement.
* Using performance and productivity data to inform decision-making and uphold cybersecurity and data protection standards.
* Ensuring all works meet legal and regulatory standards, with accurate compliance documentation.
* Supporting effective out-of-hours service provision and promoting sustainable, environmentally responsible practices.
What you'll need to succeed
* Proven experience leading property maintenance services in a housing or similar environment.
* Strong leadership skills with a focus on people, safety, compliance, and customer service.
* Previous trade or supervisory experience.
* Understanding of regulatory frameworks including Health & Safety legislation, Decent Homes Standard, and HHSRS.
* HNC/HND in Construction or Building Management (or working towards), or CIH Level 4 qualification.
What you'll get in return
* Salary of £59,693 plus mileage scheme.
* Remote working with access to a collaborative regional hub.
* 28 days annual leave plus bank holidays, with the option to buy/sell for up to 5 days.
* Generous pension scheme and MediCash health plan.
* A supportive, forward-thinking culture with opportunities for career progression and professional development.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4709004